Simple ordering process. Efficient and speedy delivery. Pellets seem to burn well but contain splinters of actual wood - have never encountered this with other brands. One pallet was not tightly...
Pellets arrived on Monday but were scheduled for the Friday no contact apart from the tracking which said they were delivering Friday, 3 bags were damaged lost nearly a bag. However the sale went...
Unable to honour my purchase. After 3 weeks returned my money.
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Perfect product and perfect delivery.
PT
Philippa Thomas
2 years ago
Perfect product and delivery Am very pleased with the company.
Mistaken heading, my apologies.
Atsauksmes par produktu
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
Easy to order online & easy to phone if necessary. Delivery was within a few days & driver positioned pallet to within an inch as requested even though I wasn't there.
Atsauksmes par produktu
0
Dalīties
NH
Norman Hart
3 years ago
Pirkuma datums: 26/02/2022
Ko Norman Hart teica par Simply Wood Pellets:
The driver phoned me prior to delivery so I could meet him at the address. He positioned the pallet exactly in the space I requested. Thank you.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
