Good Morning,
Thank you for providing your valuable feedback regarding your recent purchase with Simply Supplement. We appreciate the time you have taken to share your experience with us.
Upon reviewing your account, it has come to our attention that you had contact with our Customer Service department earlier today. It appears that your usual order was placed three weeks prior to the validity period of the promotional code in question. Despite the timing, our team has graciously applied the price difference as a credit to your Simply Supplement account as a token of goodwill for this particular case.
Should you wish to utilise alternative promotional codes during their periods of validity instead of your current Subscribe & Save discount in the future, please feel free to reach out to our Customer Service department. We are more than willing to adjust the scheduling of your orders to facilitate the application of such offers. Additionally, you have the option to modify your Subscribe & Save preferences through your online account.
Please be informed that we offer a multitude of promotional opportunities throughout the year with the intention that all our valued customers can benefit from them. We recognise that not every promotion will align with individual requirements and ordering patterns.
We regret any inconvenience or disappointment this may have caused and should you have any further inquiries or concerns please do not hesitate to contact us.
Kind Regards,
Suzie Hopkins
