Simply Sound and Lighting pārskati

We’re sorry to hear you feel this has not been resolved. We have been in contact with you regarding this issue and, as explained in our communication, the case is currently being investigated by the carrier. The item you received is not a product that we sell or stock. As discussed, this suggests that either the parcel relates to a different order placed elsewhere, or that an incorrect relabelling has occurred within the carrier’s network. We have raised this with the carrier and need to allow them the appropriate time to investigate what has happened. As soon as they provide us with the outcome of their investigation, we will be able to advise you on the next steps.