Simplicity Cremations pārskati

Been waiting for the funeral pack to arrive for 6 weeks only resived satisfaction survey . Phoned and asked why no pack told it was returned by royal mail .since the 12/ 1/20 Only once from the 12th did they try to contact me so left in limbo for weeks no other correspondence viva email SMS or trying to phone me again This address is were the ashes are supposed to be sent to does not fill me with confidence at all in such a stressful time Why was there no follow up message or call It seems that once you have paid customer is down the list of priorities Left feeling unsure that my father's last wishes will be followed through