Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Bay Hotels Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

DW

Dr C Wilson

6 years ago

Ko Dr C Wilson teica par Bay Hotels:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

DW

Dr C Wilson

6 years ago

And we have still kit heard from your company with regard to our complaints.

Atsauksmes par produktu

Emily Abram

Bay Hotels

6 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

DW

Dr C Wilson

6 years ago

Well a bottle of wine might have helped the situation

Pirkuma datums: 14/02/2020

0

Uzticams klients

6 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

Atsauksmes par produktu

Pirkuma datums: 15/02/2020

0

Uzticams klients

6 years ago

Enjoyed our stay

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

Uzticams klients

6 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

Atsauksmes par produktu

Pirkuma datums: 10/02/2020

0

MG

Mr D Gartshore

Glasgow

6 years ago

Ko Mr D Gartshore teica par Bay Hotels:

Not quite up to the advertising.

Nice hotel easy booking.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

MG

Mr D Gartshore

6 years ago

Still not received a reply to my complaint

Atsauksmes par produktu

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

MG

Mr D Gartshore

6 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

6 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Pirkuma datums: 14/02/2020

0

MS

Mrs H Scargill

6 years ago

Ko Mrs H Scargill teica par Bay Hotels:

Relaxing Break

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

MS

Mrs H Scargill

6 years ago

We are really looking forward to staying again as soon as we can

Atsauksmes par produktu

Pirkuma datums: 07/02/2020

0

DU

Duncan

PRESTON

6 years ago

Ko Duncan teica par Bay Hotels:

Very good.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 4 star review.

Atsauksmes par produktu

Pirkuma datums: 28/02/2020

0

MH

Mr I Hayward

6 years ago

Ko Mr I Hayward teica par Bay Hotels:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

Atsauksmes par produktu

Pirkuma datums: 14/02/2020

0

MW

Mr C Walters

Princes Risborough

6 years ago

Ko Mr C Walters teica par Bay Hotels:

Phoned to check booking couldn’t get through and ring back didn’t work

Answer phones in timely manner

Lynsay Dean

Bay Hotels

6 years ago

Thank you for your review.

Atsauksmes par produktu

Pirkuma datums: 10/02/2020

0

MI

michael

pontypridd

6 years ago

Ko michael teica par Bay Hotels:

Good location and Lovely efficient staff

Lovely efficient staff

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review.

Atsauksmes par produktu

Pirkuma datums: 17/02/2020

0

MS

Mrs M Smith

6 years ago

Ko Mrs M Smith teica par Bay Hotels:

can't say more, we enjoyed all aspects including some of the entertainment.

very efficient yes good

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

Pirkuma datums: 21/02/2020

0

Bay Hotels pārskati

Bournemouth, The Savoy HotelVairāk pārskatu par šo produktu(22)Skatīt produkta tīmekļa vietniAppalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Whitby, Bay Royal HotelVairāk pārskatu par šo produktu(15)Skatīt produkta tīmekļa vietniGreat service, good choice of food and free drink vouchers. Good location.

Oban, Bay Great Western HotelVairāk pārskatu par šo produktu(6)Skatīt produkta tīmekļa vietniStaff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

County Durham, Bay Eden Arms HotelVairāk pārskatu par šo produktu(16)Skatīt produkta tīmekļa vietniEnjoyed my stay & Good staf.

Weston-super-Mare, The Grand Atlantic HotelVairāk pārskatu par šo produktu(6)Skatīt produkta tīmekļa vietnivery helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Sandown, IOW, Bay Broadway Park HotelVairāk pārskatu par šo produktu(24)Skatīt produkta tīmekļa vietniGreat value, food OK enjoyable entertainment

Exmouth, Bay Grand HotelVairāk pārskatu par šo produktu(35)Skatīt produkta tīmekļa vietninice location ,hotel in need of an upgrade

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?