Complaint dealt with promptly and efficiently. Replacement product satisfactory in every way.
Serious Readers
Serious Readers
14 years ago
So glad to hear that your swap of lights went well and that you find the LED light suits your needs better. This is why we offer the 30 day risk free home trial because it's important to us that the light is right for you.
Helen
Customer Service Manager
Thanks so much for your feedback; I'm glad you feel we are looking after you well. Great to hear you are so delighted with your light but sorry the bulb has failed. A replacement bulb is already on its way to you.
Helen
Customer Service Manager
Glad you are pleased with your Winston Floor light. I am so sorry the bulb has failed, and I have arranged for a replacement to be mailed first class post today.
Helen
Customer Service Manager
Atsauksmes par produktu
Pirkuma datums: 10/06/2012
0
Dalīties
Uzticams klients
14 years ago
I'm really pleased that this is a quality product made in the UK.
Product lived up to all expectations but almost more importantly, customer services and delivery were great. I asked for the delivery address to be changed at short notice - no problem - and the...
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Serious Readers
Serious Readers
14 years ago
Great to hear you are finding your light so useful, and that delivery went smoothly for you; we always do our best to help.
Glad you found the pen and glasses holder easy to remove, and
good luck with your studies!
Helen
Customer Service Manager
Atsauksmes par produktu
Pirkuma datums: 09/06/2012
0
Dalīties
Uzticams klients
Verificēja Feefo
14 years ago
The item arrived well packed and within the time that we had been advised.
Your customer service is second to none. I can't fault you. I did have some trouble with the delivery company though, CityLink, who failed to deliver on two occasions. The light finally arrived at...
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Serious Readers
Serious Readers
14 years ago
I am so sorry you had delivery problems but glad you felt we did everything we could to help. Thanks also for your email letting us know your husband is pleased with his light - great news.
Helen
Customer Service Manager
The website was easy to use. The lamp was despatched promptly.
The email giving details of delivery was excellent. The carrier delivered to the wrong property but the comments on the proof of...
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Serious Readers
Serious Readers
14 years ago
Glad to hear you are so pleased with your light that you have ordered another. I am sorry that your light was delivered to the wrong property but really glad you were able to find it quickly via our tracking facility.
Helen
Customer Service Manager
Home of the world’s best reading lights, Serious Readers have over 500,000 fans in more than 60 countries around the globe. Owners of Serious Readers’ Lights include authors, surgeons, MPs, judges, academics and royalty – wherever a great mind needs a great light, you will find Serious Readers.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Home of the world’s best reading lights, Serious Readers have over 500,000 fans in more than 60 countries around the globe. Owners of Serious Readers’ Lights include authors, surgeons, MPs, judges, academics and royalty – wherever a great mind needs a great light, you will find Serious Readers.