Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Sephora Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 180,361 pārskati

Olivia Thornton

Verificēja Feefo

5 days ago

Kirsty

Verificēja Feefo

GBR

6 days ago

Ko Kirsty teica par Sephora:

Didn’t receive item, reply or refund! Disgrace!

Awful! I still haven’t received my item. I emailed asking where it was, and was told it was lost it transit. And was asked if I’d like a new item sent out or refund. I’ve emailed back asking for a...

Lasīt vairāk

Shannon

Sephora

5 days ago

Hi, Thank you for taking the time to share your feedback. We’re very sorry for the delay in getting back to you and we sincerely apologise for the frustration this has caused. We’ve been experiencing a particularly busy period, but I can see that this was resolved for you yesterday. We completely understand how disappointing this experience must have been and we’re sorry that we fell short on this occasion. We hope we can serve you better in the future, and if you ever decide to give us another chance, we’d be grateful for the opportunity to provide you with the experience you deserve. Warm Regards, Customer Care

Uzticams klients

Verificēja Feefo

6 days ago

Uzticams klients

Verificēja Feefo

6 days ago

Laolu Adefarasin

Verificēja Feefo

7 days ago

Ko Laolu Adefarasin teica par Sephora:

Good

Helen

Verificēja Feefo

GBR

7 days ago

Ko Helen teica par Sephora:

Great customer service

Sephora were exceptional when Evri lost my parcel. The initial package was despatched the day after ordering, but stayed in Evri’s hub for the following seven days. I messaged Sephora, who replied...

Lasīt vairāk

Uzticams klients

Verificēja Feefo

7 days ago

Margaret Gallagher

Verificēja Feefo

GBR

7 days ago

Sibel Uzun

Verificēja Feefo

7 days ago

Ko Sibel Uzun teica par Sephora:

I didn’t get my order since more then 1 months. And even no any email

Vanessa

Sephora

7 days ago

Hi Thank you for your recent review. Sorry to hear you have not received your order. Our team will reach out via email with a resolution. Kind Regards, Sephora UK Customer Care

Uzticams klients

Verificēja Feefo

8 days ago

I ordered two items, and despite informing them, I didn’t receive them. They told me they would send again, but I still haven’t received anything. The photo they are sending me is not even of my home.

Vanessa

Sephora

7 days ago

Hi There Thank you for your feedback. We are sorry to hear your order has not ben received. We can see a replacement has been issued and delivered. Our team will be in touch shortly. Kind Regards, Sephora UK Customer Care