Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Sephora atsauksmes

Tiek rādīti visi 180,622 pārskati

Uzticams klients

Verificēja Feefo

2 days ago

Quick delivery and great product range.

Sharephora Baire

Verificēja Feefo

10 days ago

Ko Sharephora Baire teica par Sephora:

The three delivery attempts to the address were delayed or failed by the deliverer, Evri, not stating the reasons for the failed attempts. The emails list "ParcelShop" and "Locker" as potential...

Lasīt vairāk

Shannon

Sephora

9 days ago

Hi, Thank you for your review. We’re sorry to see that your experience has resulted in a 1-star rating. We’d really appreciate it if you could contact our customer service team and share more about what went wrong, so we can better understand your concerns and identify how we can improve. Kind regards, Customer Care

Shannon

Sephora

8 days ago

Hi, Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience caused by the repeated delivery issues and the lack of clear communication from the courier. We understand how disappointing this experience must have been, especially when alternative delivery options were not available to select. This is certainly not the level of service we want our customers to receive. We’ve now reached out to you regarding your order and hope to work with you to put things right. Thank you for bringing this to our attention, and we apologise again for the experience you’ve had. Kind regards, Customer Care

Sharephora Baire

3 days ago

Updated to three stars for the initiative of Sephora's team to provide a prompt refund.

Sarah Rogers

Verificēja Feefo

GBR

3 days ago

Ko Sarah Rogers teica par Sephora:

Great service

Great service, great products and good prices

Toni

Verificēja Feefo

GBR

3 days ago

Ko Toni teica par Sephora:

Beautiful

Nicely packaged - pretty box. Quick delivery. Great choice of products.

Uzticams klients

Verificēja Feefo

3 days ago

Zero customer service

Two orders have not been delivered. I contacted them through messenger and received no response from them.

Rebecca

Sephora

2 days ago

Hello Thank you for bringing this to our attention, and we sincerely apologise for the lack of response you experienced when trying to reach us via Messenger regarding your missing orders. We have now been in touch with you via email today to investigate and assist you with this. Please check your inbox (and spam folder) so we can get this sorted out for you as quickly as possible. Kind regards Sephora UK Customer Care

Uzticams klients

Verificēja Feefo

3 days ago

Good service

The service is good but I’m still waiting for correspondence of my 3 missing orders since 23rd of October

Jolene Keen

Verificēja Feefo

GBR

4 days ago

Ko Jolene Keen teica par Sephora:

Very good. Received product in good time.

martine nolan

Verificēja Feefo

GBR

4 days ago

Ko martine nolan teica par Sephora:

All round perfect

Very good. Any issues are dealt with professionally when you contact them. Delivery options are great. Overall the range of products is incredible.

Uzticams klients

Verificēja Feefo

4 days ago

Speedy delivery

Always fast delivery of my purchases

Gemma Smith

Verificēja Feefo

GBR

4 days ago

Ko Gemma Smith teica par Sephora:

NO ITEM RECEIVED!! IMPOSSIBLE TO CONTACT.

Item ordered on the 06 October, received message from EVRI saying they had parcel. Its is now the 27 October, still not received item and had no further communication from EVRI. Tried to contact...

Lasīt vairāk

Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay with your order and the difficulties you experienced trying to get in touch with us. We can confirm that we have now been in touch with you via email to resolve this matter. Thank you for your patience while we investigated this for you. Kind regards Sephora UK Customer Care