Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Sephora pārskati

https://www.sephora.co.uk/

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vērtējumi pēdējā gada laikā

Tiek rādīti visi 180,361 pārskati

DM

DIANE MUIR

Verificēja Feefo

GBR

1 month ago

Ko DIANE MUIR teica par Sephora:

Great store/brand

Excellent very helpful

0

Uzticams klients

Verificēja Feefo

1 month ago

Shambolic

Two separate next day deliveries didn't arrive (the second one was placed to re-order the first item that hadn't arrived). Customer Service is hopeless - no way to contact them directly, you have to...

Lasīt vairāk

Vanessa

Sephora

1 month ago

Hello Thank you for taking the time to leave a review and we are sorry to hear you have been encountering issues with your order and contact form. Upon checking the details we can confirm that your order has since been refunded as requested, should you have any further questions please do not hesitate to email us at care@sephora.co.uk Kind Regards Sephora Customer Care Team

1

Uzticams klients

Verificēja Feefo

1 month ago

Excellent

Always fast efficient service.

0

Uzticams klients

Verificēja Feefo

1 month ago

Unhappy

I placed an order which I did not receive I did get sent out a replacement but again I not received it I have reported this but no response

Barbara

Sephora

1 month ago

Hello, Thank you for taking the time to share your feedback, and our apologies. We understand how disappointing this must be. We are investigating this matter urgently to understand why both deliveries failed. Our team has reached out to help and make sure this has been resolved for you as soon as possible. Best, The Sephora Team

Uzticams klients

1 month ago

I would like to get a refund please

0

VH

Valeria Hornakova

Verificēja Feefo

GBR

1 month ago

0

Uzticams klients

Verificēja Feefo

1 month ago

0

MA

Maria Adam

Verificēja Feefo

1 month ago

Ko Maria Adam teica par Sephora:

Customer service were absolutely amazing and helpful. Didn’t receive my order and they sent a replacement which arrived in couple of days. Very grateful

0

Uzticams klients

Verificēja Feefo

1 month ago

Don’t order gift vouchers

Ordered print at home gift vouchers and they took days to be emailed to me.

0

MF

Marie Carter Flynn

Verificēja Feefo

GBR

1 month ago

Ko Marie Carter Flynn teica par Sephora:

Gift card

I orderd a gift card, it was delivered quickly and safely

0

AK

Amanda kiddell

Verificēja Feefo

GBR

1 month ago

Ko Amanda kiddell teica par Sephora:

Easy service

Very easy and prompt service

0

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Feefo Trusted Service Awards

Mūsu neatkarīgie apbalvojumi atzīst labākos zīmolus klientu apkalpošanas jomā. Uzvarētājus nosaka no klientiem saņemtie vērtējumi.

Kas ir Trusted Service Awards

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