I have had an issue with the products, I contacted you regarding these concerns yet you haven’t done nothing to resolve
Vanessa
Sephora
1 month ago
Hi
Thank you for your feedback
We apologise for any inconvenience caused by this.
Upon checking the details we can see that our team has been in touch on friday. Please do not hesitate to reach out at care@sephora.co.uk if you require further assistance.
Kind Regards,
Sephora UK Customer Care
Uzticams klients
1 month ago
Your response to reviewing a very expensive mascara, that is useless, smudges and is unrecognisable on anyone’s lashes, is that is my opinion only. For an Online retailer where testers aren’t available. You say this is opinion, despite photographic evidence of its failure, no compensation, accountability or remuneration. DO NOT USE THIS COMPANY
Rebecca
Sephora
1 month ago
Hello,
Thank you for your response
Our senior team have been in touch via email to review this further and provide you with a resolution.
Kind Regards,
Sephora UK Customer Care
Uzticams klients
1 month ago
After complaining about the issues experienced, I am grateful Sephora reconsidered their original response, and refunded the full amount.
0
Dalīties
Uzticams klients
Verificēja Feefo
1 month ago
0
Dalīties
IR
Iqsa Rehmat
Verificēja Feefo
1 month ago
0
Dalīties
Uzticams klients
Verificēja Feefo
1 month ago
Always great
Excellent service always from Sephora
0
Dalīties
Uzticams klients
Verificēja Feefo
1 month ago
Quick dispatch and delivery. Lots of choice
0
Dalīties
Uzticams klients
Verificēja Feefo
1 month ago
Didn't deliver all ordered goods
Inexplicably they left off one of the items ordered from the delivery. This item was then sent a few days later.
Vanessa
Sephora
1 month ago
Hello Thank you for your feedback. We are sorry to hear that an item was missing from your order, but we are happy to see this was resolved and replaced as requested.
If you require any further assistance regarding your order please do not hesitate to let us know.
Kind Regards,
Sephora UK Customer Care
0
Dalīties
Uzticams klients
Verificēja Feefo
1 month ago
Excellent
Unbelievably attentive and efficient customer service
Second to none
0
Dalīties
TE
Teresa
Verificēja Feefo
GBR
1 month ago
Ko Teresa teica par Sephora:
Sephora
Website is fabulous. Great products to chose from at competitive prices Service and delivery top notch Definitely a great company to deal with
0
Dalīties
CG
Charlotte Gillman
Verificēja Feefo
GBR
1 month ago
Ko Charlotte Gillman teica par Sephora:
Great
Great. I just think your need more samples, gifts and deals.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.