Each time I have phoned with a query the staff who answer are brusque almost to the point of rudeness. They are the client's first contact with the company.
There does not seem to be any mechanism...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We am very sorry you have a negative impression of our telephone staff. Training is a continual process are always looking to improve. We know many clients would like to see more connections from Northern airports, particularly Manchester and we are continually striving to provide these. it is always good to hear you enjoyed the hotel and felt the leader was excellent.
David Kay
Product Manager
As always, booking online is so easy,, plenty of info available about the tour to ensure you are choosing the right one. Queries easily attended to by email . Always pleased with the choice of walks...
Generally I have always enjoyed ramblers hols this the worst ,bookings /communication with ramblers office staff good, helpful
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your feedback. I understand my colleague in our Customer Service Department contacted you by phone to discuss these issues. We are now looking forward to welcoming you on your next Ramblers Worldwide Holiday early in the new year.
David Kay
Product Manager
We find that the booking service,easy ;any queries are usually responded to quickly'T he trip info booklets and tour descriptions cover all our queries. For Australian walkers, we do find that we...
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Atsauksmes par produktu
Pirkuma datums: 03/02/2014
0
Dalīties
Uzticams klients
11 years ago
Very good service for people overseas booking by e mail
Service was good - however as mentioned on evaluation form, it was disappointing that there was no response (in advance as preferred or any apology retrospectively) from Ramblers Office to email re...
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.