Pure Ventilation pārskati

Hi there, we're sorry to hear about your experience. We’ve been selling this vent model for many years and haven’t encountered issues with the listed dimensions, but we're more than happy to investigate further if you believe the product didn’t match the specifications provided. Our 14-day return policy is clearly outlined on our website and in the order confirmation email, and while your request came through outside of that timeframe, we did provide a detailed explanation and offered alternative support options. We always aim to be fair and transparent, and we encourage customers to reach out with any questions prior to purchase so we can help ensure the product suits the intended application.

Thank you for your feedback. We’re glad we were able to assist after consulting with Fanco, though we completely understand how frustrating it must have been to deal with this during a busy renovation. We appreciate you sharing your experience as it really helps the manufacturer identify areas for improvement and ensure smoother installations in the future for our other customers. Thank you again for your patience and for choosing Pure Ventilation.