ProDog Raw pārskati

Thank you for your feedback, and we’re very sorry to hear that you’ve been experiencing ongoing delivery issues. This isn’t the level of service we aim to provide, especially over such a long period, and we completely understand your frustration. A senior member of our customer support team emailed you to discuss this further, look into what’s been happening, and offer assistance to help resolve this once and for all. Adding What3words to your account should help ensure you get your next delivery. Please do let us know how it goes with your next order in 6 weeks, and as advised in the emails, we have escalated this to the DHL account manager also, and will update you once we have had feedback from them. We truly appreciate your patience and the opportunity to make things right. Best wishes Team ProDog

Thank you for your kind words about our service and product quality, we’re really pleased to hear you’re happy with both. We also appreciate your feedback regarding the delivery time slots. We understand how important accurate timings are, and we’re working with our delivery partners to improve consistency and keep customers better informed. Thanks again for sharing your experience and for your support. Please do get in touch of you have any questions at support@prodograw.com Best wishes Team ProDog

Hello Angela, Thank you for all your five star ratings on our service and food for your Labrador. We really appreciate your support. Please do get in touch if you have any questions. At support@prodograw.com Best wishes Team ProDog

Hi Rachel, Thank you so much for your five star rating on our service. We do appreciate your support. Any questions, please get in touch at support@prodograw.com. We're here to ensure all runs smoothly for you. Best wishes Team ProDog

Hi John, Thank you for your honest feedback, and for the lovely comments about our service and team. It really does mean a lot to hear that you’ve found us helpful and faultless 😊 We’re sorry, though that the courier has let you down. And apologise on their behalf. We completely understand how frustrating poor delivery experiences can be, and it’s disappointing for us too when it impacts an otherwise positive experience. It’s certainly not the standard we want for our customers. Please do raise this with the courier company, and also please do feel free to contact us directly if you have any future delivery issues, and we’ll be happy to raise them with DHL and help however we can. Thanks again for your support and for taking the time to share your feedback with us. Best wishes Team ProDog

Hi John, Thank you for your feedback, and I’m very sorry for the confusion and frustration this situation caused. In the above reply, we assumed that, because you had already been in touch with us and we had successfully organised a replacement order delivered to you, it was clear we had taken the issue seriously and were handling it directly with the courier on your behalf. We apologise if that wasn’t communicated clearly. The suggestion was meant to read, if you wish to contact them alongside our intervention in the future, as an additional precaution to ensure safe arrival, not to place the responsibility on you. We completely understand your point that the courier contract is ours, not yours, and I’m sorry that our suggestion came across otherwise. We’re pleased that the replacement order arrived safely and appreciate your patience while we resolved this. When issues arise, we always aim to sort them quickly. Thank you again for bringing this to our attention, and please don’t hesitate to contact us if we can help further. Best wishes Team ProDog