Channel Islands Direct pārskati

Thank you for your feedback following your stay at the Royal Yacht. We have spoken with the hotel this morning who confirmed that unfortunately there were a few rooms where the air conditioning was not working but in each of these rooms they had provided portable AC units. Regarding the issue with the window the hotel have no reports of you raising this with their staff so they are not sure if the window didn't close because of a fault or because the AC unit that was in your room had a hose which had to placed out of the window. However the hotel have said if they had been made aware that you could not close the window for whatever reason they would have happily looked into moving you rooms but regrettably they were not given the opportunity to resolve this for you. Thank you for bringing this matter to our attention however we do regret that you did not allow the hotel the chance to resolve the issue of the window during your stay, because they would have been more than happy to address this to ensure you had the best possible stay.

Thank you for your comments regarding the disruption to your flight to Jersey. We acknowledge that any disruption to our clients travel plans can be extremely disturbing. This is particularly true when no advance warning is given. We regret that your felt the level of service we offered was unsatisfactory, but regrettably we had not been made aware that your flight had been cancelled due to weather until just before you contacted our office. We explained this to you during the telephone call and told you we were waiting for more information from JET2. We will always try to help our clients make appropriate arrangements when transport is delayed, but ultimately in these situations when you are at the airport the welfare of the passenger becomes the responsibility of the airline. That is why JET2 provided you with refreshment vouchers and accommodation, and would have liaised with you directly about the new flight arrangements Therefore there was nothing further we could have done in this instance. We also contacted the hotel to advise them you would be arriving a day late and once we had the new flight details we sent them to the hotel as well. My colleague text you the new flight details and as a courtesy all affected clients were sent a letter detailing the disruption to their flights so they would not have to request one at a later date should they require one. You contacted us three days later and said you had received no information from us about the new flights details, during this call my colleague advised you about the text we had sent, which you then found and we resent the insurance letter as you said you had not received it. We apologise that you felt we could have done more and your comments have been noted. We are also aware that you have emailed in directly to us about the disruption and this matter is currently under investigation and a response will be sent to you in due course.

Thank you for your comments following your stay at the Talana. We are sorry that you found some of the public areas not to your liking and the breakfast monotonous. However you don't mention whether you brought this to the attention of the hotel staff as we are sure if they had been made aware they would have looked into providing you with the breakfast items you mentioned. Regarding the construction workers as many of them travel over from the mainland for work you do find that the majority of hotels in the Channel Islands provide accommodation for them. We are sorry that certain aspects of the Talana did not meet with your personal expectations and we further regret that if you were unhappy you did not bring them to the attention of our local office or representative as they would have welcomed the opportunity to liaise with the hotel on your behalf to ensure you enjoyed your stay. Regrettably if we are not made aware at the time once you return home it is too late to change anything. Thank you again for taking the time to provide us with your feedback.

We are so pleased that the arrangements made for you and your family for the airports and on the flights went well.