Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Channel Islands Direct Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 2,127 pārskati

Suzanne Picot

Verificēja Feefo

Warwick

2 years ago

Ko Suzanne Picot teica par Channel Islands Direct:

Look at your Customers Services.

Channel Island Direct need to rethink their customers services. I recently booked to go on a 5 night Christmas break with Channel Island Direct. They advertise a stay at The Grand Hotel in St...

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Claire

Channel Islands Direct

2 years ago

Thank you for your feedback following your recent holiday to Jersey. We are sorry that you are unhappy with the standard of service you received from us. We never want any of our customers to feel that way. Regarding the lunches on Christmas and Boxing day we can confirm that these were included in your reservation at the hotel. The hotel may not have been doing a ' special meal ' on Boxing Day but they were providing lunch. It appears that there may have been some misunderstanding from the staff member at the hotel. The car hire costs, we provided you with these if you wanted to booked through us. As there are different companies providing car hire in Jersey prices can vary and also these companies can offer discounted rates to people who book direct with them and that is why on this occasion it was cheaper to book directly. We apologise that we could not refund the cost of the transfer but this was due to charges that applied to the service. We regret that at the moment you feel you are unable to use our services again but we do hope in the future you might reconsider this as we would welcome the opportunity to restore your faith in our services and products. Thank you again for taking the time to contact us.

Richard Barr

Verificēja Feefo

2 years ago

Ko Richard Barr teica par Channel Islands Direct:

Excellent.

Excellent. Nothing whatsoever to criticise or complain about. Everything perfect.

Nigel Kent

Verificēja Feefo

2 years ago

Ko Nigel Kent teica par Channel Islands Direct:

Friendly and efficient booking team. Confidence in the product.

Uzticams klients

Verificēja Feefo

2 years ago

My wife and I were very pleased with the service provided including flights, transfers, and very good hotel. However there were failings in linkage between company and hotel ie information hotel...

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David Illingworth

Verificēja Feefo

2 years ago

Ko David Illingworth teica par Channel Islands Direct:

Easy booking good web site .Good range of accommodation now problems throughout.

Uzticams klients

Verificēja Feefo

2 years ago

Well organised trip, everything went smoothly

Helpful with any queries. And planned our trip efficiently.

Keith Banbury

Verificēja Feefo

2 years ago

Ko Keith Banbury teica par Channel Islands Direct:

Good efficient service

Lesley

Verificēja Feefo

Bristol

2 years ago

Ko Lesley teica par Channel Islands Direct:

Excellent service from warm, welcoming staff

Warm and welcoming staff. Staff always available to respond to requests or queries

Uzticams klients

Verificēja Feefo

2 years ago

All turned out fine in the end

We had several issues with the trip, not of Channel Islands Direct making. These were sorted quickly & efficiently to our satisfaction. Thanks

Wan Leong

Verificēja Feefo

2 years ago

Ko Wan Leong teica par Channel Islands Direct:

Hospitality headed by Govid was excellent .Hotel decoration eas tasteful

The service at the hotel was excellent. All the staff were friendly , happy and helpful. The guest experience manager Govid was most hospitable . We felt very much at home .