Plan Insurance Brokers pārskati

Good morning, Thank you for speaking with me yesterday regarding the issues renewing your policy. Firstly I can confirm the policy was renewed and cover was in force as confirmed with your renewal agent. Unfortunately there was a communication issue between us and Tradex to get the vehicles appearing on the MID and receiving our renewal advices. This has been rectified and your new certificate was emailed late yesterday as confirmation. Please accept our apologies for this error and if you have any issues in the future or need anything contact myself directly. As discussed we will be sending you a goodwill gesture in the post for your time and loyalty over many years. Kind Regards Daniel Bryant Renewals Manager

Good morning, Thank you for your feedback regarding your cover note and for your continued business. Unfortunately as you have a hotmail account emails received from companies are usually directed to your junk folder. We take care in making sure we deliver the service and if we agree to email documents it is very important we do so, I have checked straight away that this was done and as you can see your renewal advisor Sam sent it Friday afternoon as requested. Please check your junk folder for this email and if received we would be grateful if you would reconsider your feedback posted. From: TaxiRenewals Sent: 10 July 2015 17:04 To: '#############@hotmail.com' Subject: Emailing: CVPrintCoverNotepdf Please find your cover note attached following renewal. Regards, Sam Simpkins Renewals Advisor Tel: 0333 003 0611 Fax: 0333 003 0612 Orion House, 854 Brighton Road, Purley,Surrey CR8 2BH planinsurance.co.uk Kind Regards Daniel Bryant Renewals Manager

Thank you very much for your continued support of Plan Insurance Brokers and for taking the time to speak to me today regarding your feedback. Most of your comments were positive and after our conversation today, I was again assured that your general dealings with us have been a pleasurable experience. Like any business that is looking to grow we appreciate that our customers satisfaction is key, so we cannot afford to simply offer competitive premiums, but must make sure that the service provided by our staff is informative, polite and professional at all times. We clearly cannot afford to rest on our laurels and I can assure you that we will continue to provide our staff with the necessary training so that they can improve and provide a service that is second to none. As confirmed in our telephone conversation, you mentioned that you would be willing to add further comments to your feedback which we really appreciate. We assure you the agent concerned will be informed regarding their enthusiasm on the phone. Kind Regards Daniel Bryant Renewals Manager