Pitchup.com pārskati

Thank you for your feedback. We have looked into this and have seen that your card was declined a number of times before the payment was processed. When the booking page reloads after a decline, the extras return to blank and must be selected again. The total amount on the booking page would therefore have excluded any extras previously selected and you will not have been charged for these (as you can see on your booking confirmation email). We are sorry for any inconvenience caused and are glad you were able to add these to your booking with the site. We hope you enjoy your holiday. Pitchup.com

Thank you for your feedback. Shortly after your departure date we will email you inviting you to submit a review for this site on their Pitchup.com listing. By leaving a review there you can let the manager at the site/park know what you liked and disliked and you will also be in with the chance of winning a £250 Amazon voucher. Pitchup.com

Thank you for your feedback. We will investigate this with the park and will be in touch as soon as possible. Thank you for bringing this to our attention. Pitchup.com Thank you for your patience. We have been in contact with the site and are chasing them about this matter. The park has informed us that your booking was received by them on 11/7 and your remaining balance payment to them was received at 8.40pm the same evening. They have informed us that a final confirmation from them was sent to you immediately and their email system is showing no problems with their confirmation having been sent to you. Please check your junk/spam folder in case it has landed there.