Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Petcover Australia atsauksmes

Tiek rādīti visi 2,303 pārskati

Uzticams klients

Verificēja Feefo

10 years ago

Really wasn't bothered whether they got my business or not. Not forthcoming with any information - I had to probe to ask

Not bothered whether they had my business or not. Not forthcoming with any information.

Petplan Australia

Petcover Australia

10 years ago

Thanks for the honest feedback about your experience with us. I've passed this directly onto the relevant department, which will help us improve our customer service in the future.

Pirkuma datums: 09/02/2016

Narelle

Verificēja Feefo

10 years ago

Ko Narelle teica par Petcover Australia:

Great service and important to protect our fur family.

Used pet plan to purchase new policy for my kitten. They were very interested in new pet, aware of my previous policies and even spent some extra time chatting about the kitten and where he was up...

Lasīt vairāk

Pirkuma datums: 29/01/2016

Janelle

Verificēja Feefo

Newry

10 years ago

Ko Janelle teica par Petcover Australia:

Very helpful

Good and clear service.

Pirkuma datums: 18/01/2016

Uzticams klients

Verificēja Feefo

10 years ago

Found experience very easy,people informative and helpfull.

Pirkuma datums: 04/01/2016

Ross

Verificēja Feefo

Springwood

10 years ago

Ko Ross teica par Petcover Australia:

It is the best plan for our dog .It did take about 4 weeks to get back to us to let us know that our policy was accepted .We had another dog insured with pet plan before and we had no problems with...

Lasīt vairāk

Pirkuma datums: 15/02/2016

Sam

Verificēja Feefo

Elsternwick

10 years ago

Ko Sam teica par Petcover Australia:

Prompt and did what they said they would

After lodging my insurance claim, I received a letter stating that they would review my claim, and either post me a cheque if successful, or let me know if not. They were prompt, both with the letter...

Lasīt vairāk

Pirkuma datums: 26/01/2016

Uzticams klients

Verificēja Feefo

10 years ago

The first person I spoke with to get a quote was very helpful. the girl when I purchased the insurance was not as good at all with her manner. There was a difference in what the quote stated and...

Lasīt vairāk

Petplan Australia

Petcover Australia

10 years ago

Thanks for the honest feedback about your experience with us. I've passed this directly onto the relevant department, which will help us improve our customer service in the future.

Pirkuma datums: 16/02/2016

Heidi

Verificēja Feefo

Sydney

10 years ago

Ko Heidi teica par Petcover Australia:

Easy online purchase

I found the online purchasing easy.

Pirkuma datums: 12/02/2016

Shannyn

Verificēja Feefo

10 years ago

Ko Shannyn teica par Petcover Australia:

Heard good things but so far not great with their communication

I find there communication with their clients extremely lacking. They overcharged me on my quoted policy and when I called them to sort it out a week ago I was told they would look into it. I heard...

Lasīt vairāk

Petplan Australia

Petcover Australia

10 years ago

Thanks for the honest feedback. As it sounds like this hasn't been resolved yet, we've passed this onto our accounts team to investigate.

Pirkuma datums: 13/02/2016

Uzticams klients

Verificēja Feefo

10 years ago

What new policy plan??? I signed up in January - has something changed? I only sent ''poor'' so this could be submitted

Petplan Australia

Petcover Australia

10 years ago

Hi Michele. Thanks for the reply. We wanted a chance for any recent new Petplan clients to rate our service. Anybody that signed up in January has the opportunity to leave feedback about their experience with Petplan so far.

Pirkuma datums: 19/01/2016