Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Petcover Australia atsauksmes

Tiek rādīti visi 2,293 pārskati

Stacey

Verificēja Feefo

Medowie NSW 2318

10 years ago

Ko Stacey teica par Petcover Australia:

Yes I would recommend Petplan it was quick and easy to get a quote and setup plan for our horse

Petplan Australia

Petcover Australia

10 years ago

Hi Stacey

Thank you for your kind feedback!
All the best!

The Petplan Team

Pirkuma datums: 03/05/2016

Alison

Verificēja Feefo

Melbourne

10 years ago

Ko Alison teica par Petcover Australia:

Good, but could have been better

the consultant was easily able to convert a quote, but they didn't really outline how the cover works, I had to read the PDS. I would have liked a little bit more information so I fully understood as...

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Petplan Australia

Petcover Australia

10 years ago

Hi Alison

Thank you for your feedback, I will pass this onto the Customer Service Department!

If you would like us to give you a call to clarify or explain any of your cover options, please let us know and ill arrange it.

Kind Regards

The Petplan Team

Pirkuma datums: 05/05/2016

Aileen

Verificēja Feefo

Sydney, Australia

10 years ago

Ko Aileen teica par Petcover Australia:

Staff were very friendly and efficient on the phone but expected a more personal service for a returning customer.

I had one cat (Buddy) on my policy and I rang to add a second cat (Dax) that I got recently. It was very quick and easy to add a second animal. Because I used PetPlan as my pet insurance again I was...

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Petplan Australia

Petcover Australia

10 years ago

Hi Aileen

Thank you for your feedback. In regards to your email we have looked into this for you and it seems it was a computer glitch that sent you the incorrect email, but we have amended that for you.

Kind Regards

The Petplan Team

Pirkuma datums: 05/05/2016

Sharon

Verificēja Feefo

10 years ago

Ko Sharon teica par Petcover Australia:

There should be more that we can claim for. It is quite expensive

Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

I will pass on this feedback onto the Claims Department :)
Please feel free to email claims@petplan.com.au for any future enquiries regarding our claims process.

Kind Regards

The Petplan Team

Pirkuma datums: 03/05/2016

Uzticams klients

Verificēja Feefo

10 years ago

Very good customer service. Extremely helpful in following up enquiry

Petplan Australia

Petcover Australia

10 years ago

Hi Kym

Thank you very much for your awesome feedback!

Kind Regards

The Petplan Team

Pirkuma datums: 28/04/2016

Peta

Verificēja Feefo

Langwarrin

10 years ago

Ko Peta teica par Petcover Australia:

Insurance for inquisitive, naughty, gorgeous, beautiful little LabradorArchie

The service we received was great. All our questions were answered to the type of insurance we perhaps needed. With a young Labrador and what they are like, it is peace of mind that we are covered...

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Petplan Australia

Petcover Australia

10 years ago

Hi Peta & Richard

Thank you very much for your kind feedback!
We wish you and Archie all the best.

Kind Regards

The Petplan Team

Pirkuma datums: 29/04/2016

Alison

Verificēja Feefo

Geelong

10 years ago

Ko Alison teica par Petcover Australia:

Friendly Staff

I found the experience to be hassle free. The customer service representative was very polite and helpful.

Pirkuma datums: 25/04/2016

Kristy

Verificēja Feefo

Perth

10 years ago

Ko Kristy teica par Petcover Australia:

Really prompt. I do suggest that there should be an ability to lodge online.

Pirkuma datums: 30/04/2016

Sally-Anne

Verificēja Feefo

10 years ago

Ko Sally-Anne teica par Petcover Australia:

Great service and good explanation of various plans available.

Great service. The only aspect that could have been improved was that I was told I had to follow up all vets used, to get the dog's medical history, but on phoning the vet, was told that Pet Plan...

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Pirkuma datums: 30/04/2016

Robyn

Verificēja Feefo

Mansfield

10 years ago

Ko Robyn teica par Petcover Australia:

Affordable and tailored to my needs. Recommended.

Easy online application with an affordable insurance product tailored to my needs giving me peace of mind for my precious young horse as he grows. With more young stock on the way, I would definitely...

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Pirkuma datums: 30/04/2016