Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Petcover Australia atsauksmes

Tiek rādīti visi 2,293 pārskati

Lyn

Verificēja Feefo

Brisbane

10 years ago

Ko Lyn teica par Petcover Australia:

Good service, prompt and helpful

They were quick with my payouts however they could improve the process by using technology better, emailing claims instead of posting, and direct debit instead of sending cheques. So far I am happy...

Lasīt vairāk

Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Thank you very much for your feedback, I will pass this onto the claims department to review.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Just an update :)
Jasmine from the Claims Department has emailed you regarding your suggestion.

Kind Regards

- The Petplan Team

Pirkuma datums: 23/05/2016

Uzticams klients

Verificēja Feefo

10 years ago

They were very helpful in setting up the plan.

Petplan Australia

Petcover Australia

10 years ago

Hi Karen

Thank you very much for your feedback, we are glad you found us helpful :)

Kind Regards

- The Petplan Team

Pirkuma datums: 22/05/2016

Kobie

Verificēja Feefo

10 years ago

Ko Kobie teica par Petcover Australia:

If you want a policy, ask for Poppy! She's great!

The lady who I have spoken to numerous times to set up my policy, her name was Poppy and she was great. She helped me understand what my policy includes and doesn't include and was very helpful.

Petplan Australia

Petcover Australia

10 years ago

Hi Kobie

Thank you very much for your fantastic feedback. I will personally pass this onto Poppy and commend her for providing you with excellent customer service!
Have a pleasant week!

Kind Regards

- The Petplan Team

Pirkuma datums: 21/05/2016

Lauren

Verificēja Feefo

10 years ago

Ko Lauren teica par Petcover Australia:

Good but extremely expensive

Petplan Australia

Petcover Australia

10 years ago

Hi Lauren

Thank you very much for your Feedback. I will pass this onto the Underwriting Department.

Kind Regards

- The Petplan Team

Pirkuma datums: 20/05/2016

Uzticams klients

Verificēja Feefo

10 years ago

Poor customer service

Never able to call through the customer service line. Leave my name and number but no one call back.

Petplan Australia

Petcover Australia

10 years ago

Hi Lisi

Thank you for your feedback.

I will pass this onto the Call Centre to review their call process, and instruct them to give you a call back as soon as possible.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lisi

Just a quick update. One of our Sales Agents attempted to call you yesterday but they couldn't reach you. Since then they have notified myself that they have emailed you about your enquiry.

Kind Regards

- The Petplan Team

Pirkuma datums: 20/05/2016

David

Verificēja Feefo

10 years ago

Ko David teica par Petcover Australia:

Make the process of making a claim very difficult and average time to get a settlement has to be 90 days

Petplan Australia

Petcover Australia

10 years ago

Hi David & Fiona

Thank you for your feedback. I will pass this onto the Claims Department to review their process.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi David & Fiona

Just a quick update. The Claims Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Pirkuma datums: 19/05/2016

Uzticams klients

Verificēja Feefo

10 years ago

very user friendly company. I have not had to make a claim yet but hope that if i do at any stage they will be just as efficient at processing it.

Petplan Australia

Petcover Australia

10 years ago

Hi Kim

Thank you very much for your kind feedback.

We are glad you are happy with our service thus far :)

Kind Regards

-The Petplan Team

Pirkuma datums: 18/05/2016

Karen

Verificēja Feefo

Park Ridge South

10 years ago

Ko Karen teica par Petcover Australia:

Very good

Petplan Australia

Petcover Australia

10 years ago

Hi Karen

Thank you very much for you feedback!

Kind Regards

-The Petplan Team

Pirkuma datums: 15/05/2016

Danika

Verificēja Feefo

Western Australia

10 years ago

Ko Danika teica par Petcover Australia:

Great friendly staff

Excellent customer service. Quick to answer phones and staff very friendly. They provide 10% off for additional pets which is great. I now have 11 policies with them, and shortly will be 13, I would...

Lasīt vairāk

Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Thank you very much for this feedback.
I will pass this onto the Claims Department, and also the Underwriting Department :)

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Just a quick update. The Claims Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Pirkuma datums: 19/05/2016

Danika

Verificēja Feefo

Western Australia

10 years ago

Ko Danika teica par Petcover Australia:

Excellent service

Always very helpful and competent on the phones. Nice to speak to Australians and not an international call centre. Always quick to answer phones never had to wait at all.

Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Thank you very much for your feedback!

I will pass this onto the Call Centre :)

Have a pleasant week!

Kind Regards

-The Petplan Team

Pirkuma datums: 18/05/2016