Norfolk Hideaways pārskati

Thank you for taking the time to share your feedback. We are pleased to hear that the booking process has been smooth overall, and we appreciate your comments. To clarify the payment structure, full payment is due 8 weeks prior to arrival. As your booking was made at the end of March for an arrival for the beginning of May, this falls within that 8-week period, which is why the full balance was required at the time of booking rather than a deposit. This information is outlined within our booking terms and conditions, which are presented at the point of booking and acknowledged by guests before confirmation. As with most holiday accommodation providers, we also recommend that guests take out appropriate travel insurance, either through our third-party partner or with their own provider. In relation to your query about contact from our team, when your online payment was not received, a member of our team contacted you directly as soon as the office opened. This was to support you in completing your booking and to ensure everything was confirmed without delay, rather than an impersonal email. We appreciate your feedback and hope this helps clarify the process. Kind regards, Norfolk Hideaways