Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Neptune Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

AB

Alan Bramhall

Neptune verificēts

Alderney Edge

5 years ago

Ko Alan Bramhall teica par Neptune:

Anybody there?

Respond to outstanding matters in a reasonable time rather than months. After closure of the Wilmslow store, nobody at Neptune seems to accept responsibility.

Ellie Millican

Neptune

5 years ago

Hi Alan, I'm really sorry that you have not had the best experience with us. Are you happy if I give you a call to discuss or if you wish to email me directly on ellie.millican@neptune.com that would be great. I look forward to hearing from you.

AB

Alan Bramhall

5 years ago

Still not resolved, performance gets worse.

Atsauksmes par produktu

Pirkuma datums: 03/02/2021

0

HW

Helen Winter

Neptune verificēts

5 years ago

Ko Helen Winter teica par Neptune:

My item has arrived broken. No one answered the phone in customer services yesterday. No one has yet to respond to my email yesterday.

Laura Munslow

Neptune

5 years ago

Hi Helen, I am so sorry we have not been in touch yet and thank you for leaving us a review to let us know. I have created a replacement order for you where they can also collect the broken lantern, or please let me know if you are able to dispose of it. The next available date I have booked this for is the 31st of March. My email is laura.munslow@neptune.com and I would be happy to call you for any further feedback or help with anything else.

HW

Helen Winter

5 years ago

I still have received no replacement item and a new one was not delivered on the date arranged. Despite emailing laura directly, I have still received no reply with an explanation as to why this is. Utterly disappointed. I ordered this item in February. I will not be ordering online from this company again despite being an existing customer. I would like a refund processed ASAP.

Atsauksmes par produktu

Pirkuma datums: 27/02/2021

0

JO

Judy Owen

Neptune verificēts

5 years ago

Ko Judy Owen teica par Neptune:

Very pleased,had an issue with postage and customer service sorted it for me.Well pleased with place mats too

Laura Munslow

Neptune

5 years ago

Thank you for letting us know of your experience, Judy! I am so happy to read all has been sorted and you are pleased with your new placemats. I hope you have a lovely week ahead of you!

Atsauksmes par produktu

Pirkuma datums: 09/03/2021

0

Uzticams klients

Neptune verificēts

5 years ago

Boringly predictable - brilliant as usual!

As usual, the experience is excellent. The staff know their stuff and make you feel wanted (in the nicest possible way).

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely comment! So happy we hit the mark for you and I hope we are able to welcome you back soon!

Atsauksmes par produktu

Pirkuma datums: 16/03/2021

1

JQ

J Quixley

Neptune verificēts

5 years ago

Ko J Quixley teica par Neptune:

Highly responsive staff

Staff (Imogen) was very helpful and keen to help. On this occasion, the canvas parasol was the wrong size and had to be returned. However this does not detract from the high quality level of service

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely feedback and singling Imogen out! I will pass your comments to her - she will be over the moon to have made a positive impact on your experience and I am sorry the parasol canopy was not the right size. I hope you have found a suitable one ready for summer. Have a lovely rest of your week and I hope we have the opportunity of welcoming you back soon!

Atsauksmes par produktu

Pirkuma datums: 05/03/2021

0

ES

Emma Sadler

Neptune verificēts

5 years ago

Ko Emma Sadler teica par Neptune:

Excellent customer service.

The questions I had relating to the products I purchased we answered very quickly, professionally & helpfully. I loved my purchase too.

Laura Munslow

Neptune

5 years ago

Thank you for leaving us a review, Emma, and also for your lovely comments. I am happy to read you are happy with your purchase and we hope to be able to welcome you back soon!

Atsauksmes par produktu

Pirkuma datums: 12/03/2021

0

Uzticams klients

Neptune verificēts

5 years ago

Excellent service. Arrived safely superb packaging.Delighted

Complete service from order to delivery.

Ellie Millican

Neptune

5 years ago

Thank you so much for the lovely feedback. It is great to hear your original parasol had quite the long life and I'm confident you will find the same quality in your new one! I hope you enjoy many sunny days sat around your table! Have a great week!

Atsauksmes par produktu

Pirkuma datums: 22/02/2021

0

Uzticams klients

Neptune verificēts

5 years ago

Great parasol, no problem with delivery

Love Neptune’s design. Service impeccable.’

Ellie Millican

Neptune

5 years ago

Thank you so much! It is so lovely to hear you love our designs and the service we give, it has made our day! Have a great week!

Atsauksmes par produktu

Pirkuma datums: 23/02/2021

0

AH

Anthony Hammersley

Neptune verificēts

5 years ago

Ko Anthony Hammersley teica par Neptune:

The speedy service. Excellent in lockdown.

Ellie Millican

Neptune

5 years ago

Hi Anthony, thank you so much! I'm pleased you found our service speedy even though we are in lockdown. Hopefully we'll see you again soon!

Pirkuma datums: 12/03/2021

0

Uzticams klients

Neptune verificēts

5 years ago

Excellent service, great communication and fast informed delivery.

Great telephone communication, excellent delivery service.

Ellie Millican

Neptune

5 years ago

Thank you so much for the wonderful review. I'm so pleased you had a great experience with us. Hopefully we'll see you again soon!

Pirkuma datums: 06/03/2021

0

Neptune pārskati

Suffolk 6-10 Seater Extending Dining TableVairāk pārskatu par šo produktu(7,122)Skatīt produkta tīmekļa vietniCan’t say as it has to go back.

White Glove ServiceVairāk pārskatu par šo produktu(7,122)Skatīt produkta tīmekļa vietniBroken lantern delivered in the post.

Emily Quilted Cotton Salt Placemats - Set of 6Vairāk pārskatu par šo produktu(7,122)Skatīt produkta tīmekļa vietniVery pleased with place mats,well made and look perfect on my table

Neptune Jute Bag Large - SmokeVairāk pārskatu par šo produktu(7,122)Skatīt produkta tīmekļa vietniJust can't buy better shopping bags in my opinion. Our first lot lasted us over 4 years and got some serious use, so I'm delighted to have some more to keep me going.

3.5m Canopy, NaturalVairāk pārskatu par šo produktu(7,122)Skatīt produkta tīmekļa vietniI can't give it more stars as it was the wrong size (my fault). The canopy appeared to be well made and would suit the correct stand well.

Standard Parcel Service (by Royal Mail)Vairāk pārskatu par šo produktu(7,122)Skatīt produkta tīmekļa vietniGreat quality, very authentic faux Olive branches. Sets my window off beautifully.

3m Canopy, NaturalVairāk pārskatu par šo produktu(7,122)Skatīt produkta tīmekļa vietniWell made, fits our existing canopy base perfectly

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?