Hi Peter. Thank you for your feedback, and we’re very sorry to hear about the inconvenience and stress caused by the delay in delivering your new vehicle.
Although we do not have direct control over the finance company’s payment process, we fully accept that you placed your order and paid your fee through us, and we take your comments about responsibility seriously.
If you haven’t already, please can you send us further details to our Customer Resolutions team at cr@nationwidevehiclecontracts.co.uk so we can investigate this further for you?
We apologise again for the inconvenience and thank you for bringing this to our attention.