I was honestly surprised and really sorry to read this, this should not have happened, please accept our apologies. It appears that we did not receive your enquiries. It was either caused by a system error, or emails sent from your email address were not accepted by our system. We will look into this. We always aim to respond to enquiries within 2 working days, and most enquiries receive a response the same day.
Your order was dispatched the same day you made the order, and it was delivered the following working day.
We will contact you to solve your return today.
we understand the disappointment and inconvenience this has caused and thank you for bringing this to our attention. We’ll take your feedback on board for the future.
Kind regards
Moss Online Customer Care
