MORIS.co.uk Track Day Insurance pārskati

Peter, thank you for your review! We appreciate you taking the time to share your experience with MORIS.co.uk. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are looking forward to working again with you in the future.

This review made our day! We are so happy you had a good experience with MORIS.co.uk. Thank you so much for taking the time to leave us this amazing review and we look forward to working with you again in the future.

Richard, thank you for your review. I am glad to hear you had a good experience with MORIS.co.uk. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. There is indeed room for improvement on our website and we are currently working on improving its speed.

Umer, thank you for leaving us such a great review. We are thrilled that you had a good experience; our staff will definitely be happy to read what you wrote. Customer experience and satisfaction are our priorities and your review reaffirms the hard work we put in every day.

Thank you for your review. We are glad to hear you had a good experience with MORIS.co.uk.

David, Thanks for the feedback regarding fees. Unfortunately we are caught between a rock and a hard place here. It costs us time and money to create a system where if a date / circuit needs to be changed then this can be done online BUT it then costs us additional time and money to account for this with insurers / auditors and just as importantly meet all our regulatory obligations which are a considerable burden on any small business. The annoying thing here is that whether the change was made a second after buying or a week later the same amount of additional work is involved for us at this end. From your side of things I too would be rather frustrated. Please bear in mind we are not a mainstream insurer and consider ourselves more at the “boutique” end of the industry. We don’t command the same volume of business that a big motor insurer might. Also, I am very sorry we missed your reply. That was not intentional so you have my apologies on that. Your comments are noted however and we will bear this in mind for the future. We do encourage people to shop around for alternative providers since we are very proud of our products and any feedback you might share with us would be most welcome.

Martin, thank you so much for taking the time to leave us a review. We are so glad that you had a good experience with MORIS.co.uk and we look forward to working with you again.

Kate, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Oana will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to working with you again.

Simon, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to info@moris.co.uk with any further comments or suggestions you wish to share. Again, thank you for taking the time to review MORIS.co.uk!

Simon, thank you for raising this. It is a very fair question and we have been asked a few times to clarify what we intend with this. The precise phrase we believe you are referring to is “Cosmetic damage or damage caused sliding the bike into a gravel trap”. The "thrust" of the track day insurance product is crash damage. Unlike cars, bikes don't spin; they get dropped. This is part and parcel of being a biker. Dropping a bike and sliding gracefully along the track / into a gravel trap is NOT a “proper” crash (not that I am prepared to admit I would think this if separated from my steed at eye watering speed but then I don’t have the balls to be a biker either). Years ago when we started insuring bikes on track days, we paid a number of very expensive claims from Ducati owners who had done nothing more than scratch the pretty bits in the gravel. The bike had not endured solid contact with anything and we decided to excluded claims that are simply “cosmetic” (principally caused by gravel rash). It is more of a challenge for us to put the “thinking” behind a decision into a policy wording, but the thought process at this end was / is "... look mate, if you just drop your bike and slide into the gravel and make a claim then this is just, well... embarrassing. We want proper accidents; you know, accidents you can brag to your mates about in the pub”. A bit of gravel rash we regard as predictable wear and tear of taking a bike onto a circuit. So, in practical terms what does this mean? If you drop the bike (or high side it) and the bike hits something and as a result bits get bent or badly damaged and some (or all) the bike ends up in the gravel, then that is all part of an “accident”. It is a crashed bike. We very happy to handle your claim - and listen to your story of life flashing before your eyes. If it's just dropped and scratched then this is simply wear and tear, you are a biker, pick yourself and the bike up, get back on. This is what bikers do. If people are worried about the pretty bits then, either (1) take them off, (2) fit cheaper plastic ones or (3) pay more to insure them. Gravel rash in isolation is not a proper “crash” in our books. To draw on your words to hopefully give you additional comfort here – if the bike is crashed and ends up in the gravel trap then we be happy to look at the damage as an “accident”. We do always recommend taking pictures of the bike at the track (BEFORE leaving the pit lane); this way it makes things clearer for the insurer’s loss adjuster. Hopefully this helps a little further? We are incidentally reviewing the wording to try and make this clearer for all.

Mark, thank you so much for taking the time to leave us a review. We are so glad that you had a good experience with MORIS.co.uk and we look forward to working with you again.