Hi Maureen, nice to meet you in Chamonix and in Les Houches, thanks for your feedback, so glad you had a great time with Alex, she most certainly is a great guide. Alex mentioned to me that you though you hadn't received information, I am perplexed by this as we never have comments like this, I gave the following info to Alex & asked her to verify with you.
At the time of booking you received all the necessary documents & information after which we don't send any further info out until January.
I personally send a monthly group email to those booked on each scheduled date. In January, Feb and March I send out emails that outline how best to prepare for your summer adventure, it also gives useful links and mentions useful documents that can be downloaded from our personalised booking platform 'Manage My Booking'.
8-6 weeks before the start date we sent out joining instructions to the group, this contained all the last minute information, useful links and the trek briefing details, this will have come from Martina.
Once we had carried out our recce of the route in mid June I sent out a trail report and asked you to keep an eye on our news page for further updates. Subsequent updates mentioned that the trails were now clear and micro spikes were not required.
By your comments I can only assume that you did not received these emails, I have checked and the emails were sent to the same contact email that was provided at the time of booking. The emails go to each lead booker & we ask that you disseminate the information to friends also booked on the same booking.
Did you received the above information? If so & you think more info would have been beneficial, let me know what we missed and we will improve things for next time. If not, I am not sure what could have happened unless MBT mail ended up in Spam. It might be worth checking.
Many thanks once again for trekking with MBT.
