Thank you for your feedback. We are disappointed to hear you are unhappy with the service you have received.
Since speaking to you on the phone we understand there were a culmination of things that occurred on your moving day that lead you to leave the feedback in the heat of the moment.
We understand your disappointment however, as discussed, unfortunately they were out of our control; had you have let us know we would have been able to help instruct you on the best method of dealing with the issues.
Generally speaking you were happy with the service you received along the way and we feel we had a good customer relationship – we do apologise that you feel the communication from the Broadstairs sales progressor didn’t meet your expectations.
We thank you for taking the time to speak with us over the phone so we could get a better understanding of your feedback and we wish you all the best in the future.
Kind regards, James Perks – Ramsgate Miles & Barr manager.