Dear Patrisia,
Thank you for your review and I am sorry there was an issue with delivery of your American Fridge Freezer.
As this is a large and heavy item, as per our delivery guide and Terms and Conditions, delivery of Range Cookers and American Fridge Freezers is to ground floor only due to the size and weight of the item for Health and Safety reasons.
We apologise for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team