Thank you for sharing your experience with us. We’re glad to hear that the initial booking process and pre-trip support were positive, but we’re very sorry to learn that your experience after booking fell short of expectations. We strive to ensure every aspect of the trip aligns with what we’ve promised, so we apologize for the gaps in support and accommodations you encountered.
We’ll make sure our team is aware of the issues with route notes, accommodation arrangements, and dietary needs to prevent this from happening in the future. It’s also concerning that the app maps had inaccuracies and that food options along the route were limited despite prior assurance. We’ll investigate these points to ensure future travelers have the information and support they need.
Thank you again for your feedback. We truly value it, and we hope to have the opportunity to improve and provide you with a more seamless experience in the future.