Thank you for sharing your feedback on your recent Timeless Scandinavia trip. We're pleased to hear that you enjoyed the company of your fellow travellers and found the trip generally good. However, we're sorry to learn that certain aspects fell short of your expectations for a Luxury Gold experience.
Your observations regarding the itinerary and the omission of Gothenburg are noted. We understand how changes without clear communication can lead to disappointment, and we'll ensure this feedback is passed on to the relevant teams. The substitution with a countryside visit should have been clearly explained and aligned with the overall luxury promise.
We also regret that your accommodation did not include the upgrades you had previously experienced. While we strive to offer premium stays, consistency is key, and your comments will help us review our standards more closely.
Regarding dining, we appreciate your thoughts on the experience at Host in Copenhagen. While we aim to showcase fine dining, we understand that atmosphere and comfort are equally important. Your suggestion of a more locally inspired venue is valuable and will be considered in future planning.
Lastly, your feedback on the balance between free time and structured activities is essential. We aim to provide flexibility, but we recognise that enriching experiences such as museum visits or canal cruises could have enhanced your journey.
Thank you again for your thoughtful review. It helps us improve and better meet the expectations of our guests.
Pirkuma datums: 26/07/2025
0
Dalīties
Uzticams klients
Verificēja Feefo
1 year ago
It was wonderful.
Atsauksmes par produktu
Mantombi
Luxury Gold
1 year ago
Thank you for sharing your feedback on your Timeless Scandinavia adventure. We're glad to hear you enjoyed your experience. We appreciate you choosing Luxury Gold and look forward to welcoming you on another adventure soon.
The tour concierge was great and very organized. Each city had a knowledgeable local expert that led our tours.
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Skatīt visu multividi (15)
Mantombi
Luxury Gold
1 year ago
Thank you for sharing your excellent feedback on your Timeless Scandinavia tour. We're thrilled you enjoyed the food, scenery, and old-town charm. It's also great to hear that the tours and hotel locations met your expectations, and that you found the coach comfortable. We appreciate you taking the time to share your positive experience.
Timeless Scandinavia is a high-end experience - from the attractions, transportation and accommodations, to the people, food and personal attention to detail. Our trip was extremely well-organized...
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Atsauksmes par produktu
Mantombi
Luxury Gold
1 year ago
Thank you for sharing your feedback about your Timeless Scandinavia adventure. We're thrilled to hear that you and your family had a 12-day journey through Denmark, Sweden, and Norway. It's gratifying to know that you felt the experience was positive from beginning to end. We're delighted you enjoyed the signature experiences, along with the special touches like the dinner trip to the Fotografiska Museum in Stockholm. It's also great to know you appreciated the dining and the balance of scheduled activities and free time. It's rewarding to see that you felt well taken care of. We appreciate you highlighting Consierge's service. We're delighted that you enjoyed the attractions, transport, accommodation, and food. It sounds like you had a memorable trip, and we appreciate you choosing Luxury Gold.
Pirkuma datums: 28/06/2025
0
Dalīties
Uzticams klients
Verificēja Feefo
1 year ago
Atsauksmes par produktu
Mantombi
Luxury Gold
1 year ago
Thank you for sharing your feedback on your Timeless Scandinavia tour. We appreciate you taking the time to highlight your experience. We understand your preference for more active events and note your comments regarding the mix offered on this tour. We also understand your experience with airport transfers and some of the Local Guides. We appreciate you bringing these matters to our attention. We value your feedback.
Tour Director and Bus Drivers were excellent
local guides, in Bergen and Oslo, I was not happy with the commentary
Atsauksmes par produktu
Kim Devereux
Luxury Gold
1 year ago
Thank you for travelling with us and for taking the time to share your feedback. We are so pleased to hear that you found your Travel Concierge Director and Coach Drivers to be excellent we will be sure to share your kind words with them, as they will greatly appreciate your recognition.
We are, however, sorry to learn of the issues you experienced during your trip. We understand how uncomfortable and disappointing it must have been to be assigned an already-occupied room in Bergen, and we apologise for the embarrassment and inconvenience this caused, as well as for the delay in receiving a replacement room.
We also regret that you were dissatisfied with the commentary provided by the local guides in Bergen and Oslo. Your feedback is invaluable, and we will ensure it is shared with our Product and Operations Teams so we can review and address these concerns.
We appreciate your comments regarding the lack of air conditioning and the discomfort caused by the heat in some hotels. While air conditioning is less common in certain regions, we agree that providing effective portable fans could have helped make your stay more comfortable, and we will pass this suggestion on to our partners for consideration.
Once again, we apologise for any disappointment and thank you for bringing these matters to our attention. Your insights will help us to improve the experience for future guests, and we do hope we will have the pleasure of welcoming you on another journey in the future.
At Luxury Gold, we take pride in curating tours that provide our guests with the greatest possible experience and ensure that they receive excellent value for their investment. We are committed to making every journey with us a memorable one. We are delighted to hear that our Travel Concierge played a significant role in enhancing your guided vacation experience.
*Personal information removed by Feefo*, our tour director was the absolute best! She was knowledgeable, personable and took an interest everyone's well-being and safety. Her easy-going and fun...
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Tebo
Luxury Gold
1 year ago
Thank you for your wonderful review. We’re delighted to hear that your Travel Concierge made such a positive impact on your journey, fostering a warm and engaging group dynamic. It’s a joy to know that the thoughtfully curated itinerary, rich in variety and cultural depth, allowed you to truly connect with each destination. We’re equally pleased that the accommodations and dining experiences met your expectations for luxury and local charm. We truly appreciate your kind words and hope to welcome you on another journey soon.
Pirkuma datums: 12/07/2025
0
Dalīties
CC
Connie Clayton
Verificēja Feefo
Lakeland
1 year ago
Atsauksmes par produktu
Tebo
Luxury Gold
1 year ago
Thank you for your gracious feedback. We are truly delighted that your journey exceeded expectations and that your Travel Concierge’s historical insight and attentiveness made a lasting impression. It is heartening to know that the itinerary, enhanced by unexpected excursions and the expertise of our local specialists, contributed to a memorable and enriching experience. We are sincerely grateful for your kind words.
Every day was organised to give insights into the life and culture and history of Japan. Travelling on bullet trains was fantastic, being transferred by air conditioned, high quality coaches when...
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Atsauksmes par produktu
Tebo
Luxury Gold
1 year ago
Thank you for your thoughtful review. We are delighted to learn that your journey through Japan was enriched by meaningful cultural insights, seamless travel arrangements, and high-quality accommodations. It is especially gratifying to hear that your Travel Concierge's dedication and organisational excellence contributed so positively to your experience. Your kind words are sincerely appreciated and will be shared with the team.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.