Excellent Customer Service great communication and delivered promptly.
Thank You.
0
Dalīties
Uzticams klients
Verificēja Feefo
8 years ago
Great service
0
Dalīties
VB
Vivien Berthuol
Verificēja Feefo
8 years ago
Ko Vivien Berthuol teica par Lumera Living:
Quick delivery, good price
0
Dalīties
Uzticams klients
Verificēja Feefo
8 years ago
Hopeless customer service
Goods took way too long to be delivered. They offer approximately 2 weeks delivery after purchase. We waited over 2 months. Too many excuses were made regarding the delays.
Lucy
Lumera Living
8 years ago
Thank you for taking the time to submit your review. We aim to provide a seamless delivery experience for all of our customers although, when an item is purchased whilst on pre-order we are unable to guarantee when it will be received into our warehouse. As a result we can only provide the time frames and approximate ETA's which are outlined by the manufacturer. On most occasions the details provided are correct or as close as possible to the expected receipt date, however from time to time the ETA of items on pre-orders can be pushed back for a number of reasons. We sincerely apologise for the delays experienced and thank you for your patience.
0
Dalīties
VC
Vicki Connolly
Verificēja Feefo
8 years ago
Ko Vicki Connolly teica par Lumera Living:
Super fast delivery
The website was well laid out. I had difficulty paying. I can't believe how quick the delivery was.
0
Dalīties
DV
Darien Virgona
Verificēja Feefo
8 years ago
Ko Darien Virgona teica par Lumera Living:
Lime ra service was very good but the deliver with direct freight was very poor I ended going to pick it up myself.
0
Dalīties
Uzticams klients
Verificēja Feefo
8 years ago
The website to order from was simple and easy to use. The product was dispatched from the warehouse quite quickly. My only gripe was that the courier didn't wait after knocking on the door, he...
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Lucy
Lumera Living
8 years ago
Thank you for taking the time to provide us with your feedback regarding the delivery of your items. We are extremely disappointed to hear about the service you’ve experienced and sincerely apologise on behalf of the courier. We also apologise for any inconvenience caused in your efforts to follow up. We have raised this matter with the courier so it can be addressed appropriately and with high priority. Thanks again for taking the time to inform us and very glad to hear you were happy with all other aspects of our service.
Uzticams klients
8 years ago
Hi Lucy,
Thank you for your reply, much appreciated.
Cheers,
Peter
0
Dalīties
GC
Greg Chaffey
Verificēja Feefo
Eleebana
8 years ago
Ko Greg Chaffey teica par Lumera Living:
Excellent outcome
Great selection of fans, good prices, easy ordering process and prompt delivery.
0
Dalīties
Uzticams klients
Verificēja Feefo
8 years ago
Excellent service.
Staff were excellent in communicating with us when there was a delay with the larger fan. Fans arrived on time and packaging in excellent condition.
0
Dalīties
GT
George True
Verificēja Feefo
Carrickalinga
8 years ago
Ko George True teica par Lumera Living:
Simple and easy
Product was as described ,ordering , paying and delivery was simple and easy .Would purchase again and will recommend to friends.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
