Kitchen Knives is a HORRIBLE service, DO NOT USE THEM IF YOU CAN AVOID IT. First off, their customer service is appalling. When I went to purchase my item, a few days later they told me it had been...
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Vickie
Kitchen Knives
6 years ago
Thank you for taking the time to leave us feedback, I am sorry we were unable to deliver the products to you in a timely manner on this occasion. Having looked into this with our service agent you are correct that there was unfortunately a delay in the item coming into stock and I apologise that we didn't communicate with you when it had not arrived within the time frame we specified and you had to chase us. However after you chased us we did keep you up to date with the delay to the order. Sometimes things happen beyond our control and we do try our best and we did deliver the product for you, albeit later that our original specified lead times.
Ensure the product is fit for purpose before dispatching my global board was faulty.
Although the customer service was very helpful.
Vickie
Kitchen Knives
6 years ago
Thank you for taking the time to leave us feedback, am sorry the product didn't arrive with you in its as new condition. Our products come directly from the manufacturer and if there is no sign of damage to the outer packaging we don't as a company policy open all individual products to check. We will be more careful where this product is concerned in the future.
Fast efficient service supplying a quality set of Knives.
Very sharp and the best set of Knives I have ever owned.
I would thoroughly recommend them to anyone.
Atsauksmes par produktu
Pirkuma datums: 03/07/2020
0
Dalīties
TC
Trusted Customer
Verificēja Feefo
6 years ago
Ko Trusted Customer teica par Kitchen Knives:
Service was fantastic, bought the knives as a gift and they arrived quickly even in this slower mail time of covid.
Placed my order on the 1/8/20 and received a dispatch email on the 6th saying my order would be delivered on the 7th. As I wasn’t going to be home I immediately changed the delivery date to the 10th....
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Vickie
Kitchen Knives
6 years ago
Thank you for taking the time to leave feedback, we are sorry to hear how badly you have been let down by our delivery service and after service. We do always try our best in all situations and I hope we can get this rectified for you.
Atsauksmes par produktu
Pirkuma datums: 01/08/2020
0
Dalīties
Uzticams klients
Verificēja Feefo
6 years ago
Speedy delivery, in good time and exactly what I ordered.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.