Jubilee Wills & Estate Planning Limited pārskati

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. At Jubilee Wills & Estate Planning, we aim to provide clear communication, accurate documentation, and a smooth client journey. It is concerning to hear that you experienced delays, repeated amendments, and a lack of clarity during the process. We have built an internal process that allows time to review any potential errors before the final documents are sent to you, with the aim to produce documents that are accurate without the need of further codicils, errors are avoided but sometimes happen and i apologise if the process was not fully explained. That is not the standard of service we strive to deliver. We have over 9000 clients and this is the first time we have received such feedback; therefore, we would like to speak to you if possible, to understand where we can improve our service levels in the future. We would particularly like to understand: Why your initial email raising concerns was not responded to promptly What led to the repeated drafting errors Why there was a delay in returning your validated documents from our storage facility Your feedback is important and will be reviewed internally as part of our quality assurance procedures. We would welcome the opportunity to investigate this properly and resolve matters where possible. Please contact us directly at info@jubileewills.co.uk with your full name and reference number so we can review