Jaguar Insurance & Accident Assistance vairs nav aktīvs Feefo klients
Tiek rādīti visi 156 pārskati
SE
Seb
Verificēja Feefo
7 years ago
Ko Seb teica par Jaguar Insurance & Accident Assistance:
Very unsatisfied customer
Terrible experience since purchasing my car in general and making the switch from Audi. Made worse with how poorly my claim was handled on this excess protect service. No body ever gets back in touch...
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0
Dalīties
GR
Graham
Verificēja Feefo
Wimborne
7 years ago
Ko Graham teica par Jaguar Insurance & Accident Assistance:
Jaguar service pounced into action when I needed it
This was an unexpected extra when I bought my Jaguar XF, and one I’d hope not to use. When the time came Jaguar couldn’t do enough to help and that was very much appreciated.
0
Dalīties
Uzticams klients
Verificēja Feefo
7 years ago
Not interested in chasing up the party at fault - pretty poor response.
0
Dalīties
JE
Jennifer
Verificēja Feefo
CB245LS
7 years ago
Ko Jennifer teica par Jaguar Insurance & Accident Assistance:
Recent Claim after a non-fault accident
The Team at Jaguar Insurance handled my claim promptly, efficiently and in a friendly, professional manner. All arrangements for a hire car and repairs were made within hours on the accident, and I...
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0
Dalīties
Uzticams klients
Verificēja Feefo
7 years ago
Not the service level that you would expect
Issue with how they dealt with car seat replacement, what they advised at beginning and how they changed it as time progressed. Left me to do most of the donkey work.
0
Dalīties
GA
Garrick
Verificēja Feefo
Mansfield
7 years ago
Ko Garrick teica par Jaguar Insurance & Accident Assistance:
Glad service was available
They took care if everything from the outset. A suitable hire car was issued to us and communication was good
0
Dalīties
RI
Richard
Verificēja Feefo
7 years ago
Ko Richard teica par Jaguar Insurance & Accident Assistance:
a real headache!
Still waiting for my excess protect refund from when my car was hit by another vehicle in November. Ringing jaguar first before my own insurance company has been a nightmare with many breakdowns of...
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Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Thank you for your recent feedback. We’re sorry for the delay in processing your Excess Protect voucher. The reason being, we needed confirmation from you that the excess had been paid, now that we have that evidence it has now been processed. We would also like to take this opportunity to apologise for any lack of communication, this is not acceptable and has been fully addressed with the file handlers to ensure this does not happen again.
0
Dalīties
CH
Cheryl
Verificēja Feefo
LONDON
7 years ago
Ko Cheryl teica par Jaguar Insurance & Accident Assistance:
Felt like banging my head against a wall at times!
Initially everything was fine, being kept uptodate via text/ emails. Then everything went quite for about a week or so. Then I spent another couple of weeks chasing up and trying to find out what was...
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Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Many thanks for providing feedback, we’re very sorry for the issues you faced. I have raised this with our Head of Claims who has reviewed the file and is taking the appropriate steps to prevent it happening again. Please be assured this is not our usual standard of service and your feedback has been taken seriously so we can continually improve our services.
0
Dalīties
Uzticams klients
Verificēja Feefo
7 years ago
The process was slower than I expected and it seemed that I was able to reduce the repair cost to the benefit of Insurers .Surprising.
0
Dalīties
JA
James
Verificēja Feefo
halifax
7 years ago
Ko James teica par Jaguar Insurance & Accident Assistance:
extremely professional with regular updates and one point of contact
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
