Dear Customer Thank you for your feedback although we are sorry to hear that you found it difficult to navigate through our website.As we are a web-based travel insurance company our sales support team communicate by email as this helps provide a more efficient service, ensures a formal response and enables us to pass back the savings to the consumer.Our premiums are calculated on a few different factors such as Age, Trip duration, region and any additional options that you may have included i.e. Snow Cover. Please note that the premiums wouldn’t change dependant on the device you are using this would only occur if there is a change in the information you have provided as per above.A review of your file shows that one of our Travel Insurance consultants contacted you shortly after you requested assistance and processed your refund so we hope that this has provided you with some comfort in the level of service we provide.We do understand that some of our customers do like to have the option of communication via phone which we would always accommodate if requested however our website is set up so most changes or updates can be made by the customers themselves which provide the convenience of not having to call for these to be done for you.Once again thank you for your feedback and raising your concerns with us!We hope you have a great trip!Kind Regards The INSURE4LESS Team
