Out of stock but credit card still debited. State refund actioned but week later still no sign
Admin
Real Aquatics
7 days ago
We’re sorry to hear you were disappointed with your experience. Unfortunately, this item became unavailable after your order was placed. As soon as we confirmed that an alternative product would not be suitable, a full refund was processed immediately on our side.
While refunds are actioned straight away, it can sometimes take several working days for banks or card providers to return the funds to the account.
We apologise for the inconvenience caused and appreciate your feedback.
We are dedicated to sourcing and providing the highest quality aquarium, pond and reptile products from domestic and worldwide suppliers, at the best possible prices. We endeavour to stock all the solutions you’ll need for freshwater, tropical, salt water marine fish tank aquariums and garden fish ponds.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
We are dedicated to sourcing and providing the highest quality aquarium, pond and reptile products from domestic and worldwide suppliers, at the best possible prices. We endeavour to stock all the solutions you’ll need for freshwater, tropical, salt water marine fish tank aquariums and garden fish ponds.