HTS Spares pārskati

Thanks for your 5* review, Wayne! Glad we could give you a no fuss experience! Look forward to supplying you again soon. Vicky HTS Spares Team

Thanks for your 5* review, Mark! Look forward to supplying you again soon. Vicky HTS Spares Team

Thank you for your 5* review! Look forward to supplying you again soon. Vicky HTS Spares Team

Thank you for taking the time to leave feedback, and once again, please accept our sincere apologies for the mix-up with your order. As discussed over email, this absolutely shouldn't have happened and we're very sorry for the frustration it caused, especially with the delay in getting back to you. We're glad your parts have now arrived this week and that we were able to get things resolved with you directly. We really do appreciate your business and your patience throughout, and we hope you'll give us the chance to provide a much better experience next time. Vicky HTS Spares Team

Hi Liz, Thank you for your 5* review. Look forward to supplying you again soon. Vicky HTS Spares Team

Thank you for your 5* review. Look forward to supplying you again soon! Vicky HTS Spares Team

Thank you for your lovely 5* review. Glad we could support you and look forward to supplying you again soon! Our team are always on hand to support. Vicky HTS Spares Team

Thank you for your lovely 5* review. Glad we could support you and look forward to supplying you again soon, Paul! Our team are always on hand to support. Vicky HTS Spares Team

Hi Wayne, Thank you for taking the time to share your feedback, and we're truly sorry for the frustration and disruption this has caused you and your customer. As your account manager discussed with you on Wednesday, there were some specific circumstances around your account that we worked to accommodate so this order could go ahead. The picking list was printed in good time, but unfortunately due to an internal error it wasn't actioned as it should have been, and by the time this was picked up later in the day it was too late for dispatch. This was entirely our mistake and we sincerely apologise. The £30 next day delivery charge will of course be refunded in full. We completely understand the impact this has had on your business and your customer, and we don't take that lightly. Please do let us know if the order hasn't arrived today so we can escalate immediately, and we'd welcome the opportunity to discuss this further with you directly. Vicky HTS Spares Team

Thank you for your 5* review! Look forward to supplying you again soon. Vicky HTS Spares Team