Thank you for your 5* review. It is very much appreciated
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Dalīties
AS
ANDREA STARRITT
Verificēja Feefo
Bridgend, south wales
2 years ago
Ko ANDREA STARRITT teica par Headwater:
Megan was very pleasant and informative. She answered all my questions and was really helpful
Steph
Headwater
2 years ago
Thank you for your lovely review. I have passed your comments on to Megan who is super pleased she was able to help.
Stephanie
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Dalīties
JE
JEAN EVANSON
Verificēja Feefo
Telford
2 years ago
Ko JEAN EVANSON teica par Headwater:
Easy to build the holiday I wanted
Excellent. Helen was very knowledgeable and able to provide exactly what I needed in terms of airport choice and an extra night.
Steph
Headwater
2 years ago
Thank you very much for your review. Helen a very experienced member of the team. I am glad she was able to get you a holiday booked to look forward to.
Stephanie
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Dalīties
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ALAN SWIFT
Verificēja Feefo
Edinburgh
2 years ago
Ko ALAN SWIFT teica par Headwater:
Good service
Responsive and helpful.Quick turnaround and named representative.
Steph
Headwater
2 years ago
Thank you for your review, I'm so pleased we were able to get your holiday confirmed quickly. You have a wonderful trip booked to look forward to :-)
Stephanie
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Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Helpful and efficient customer service when booking.
Steph
Headwater
2 years ago
Thank you for your 5* review it is very much appreciated. I am sure you will enjoy Andalucía when the time arrives.
Stephanie
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Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Response to request for information poor
I submitted 2 requests for information on Spain and Portugal trips. The Portugal one only received an automated response and the Spain one asked for information I had already given, sent an email...
Lasīt vairāk
Steph
Headwater
2 years ago
Hi, I am so sorry there seems to have been a mix up with your requests. I can see that Andrew has now booked you a fabulous trip to Transylvania and he will be in touch today to check in with you and make sure you are happy with this.
Please don't hesitate to call us if you need anything as we want all our customers to have a seamless booking experience. To read this is very disappointing.
Stephanie
Uzticams klients
2 years ago
This gets worse . If Andrew has booked a trip to Transylvania it's not for me!
Once again I have not requested a booking for anything !
Steph
Headwater
2 years ago
Hi I am dreadfully sorry. I have just spoken to Andrew who tells me that our accounts team have mistyped a reference. We are all human and very occasionally a mistake does happen. Please accept my apologies for the confusion and mix up.
Regards Stephanie
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Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Excellent customer service
Very helpful service. Good to talk to a real person.
Steph
Headwater
2 years ago
Thank you so much for your review today. I am so pleased Kate was able to get you a wonderful holiday booked to look forward to :-)
Stephanie
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Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Great service
Always very helpful - courteous and responsive.
Steph
Headwater
2 years ago
Thank you so much for your kind words and 5* review. Enjoy Madeira!
Stephanie
0
Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Steph
Headwater
2 years ago
Thank you for your 5* review it really means a lot to us here at Headwater :-)
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Dalīties
DL
DAVID LAWRENSON
Verificēja Feefo
2 years ago
Steph
Headwater
2 years ago
Thank you for your 5* review. Enjoy your trip to The St James Way when the time comes!
Stephanie
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!