I am so sorry if you did not see our Dispatch guidelines on the website.
We do not dispatch any goods on a Friday (to avoid the live cultures sitting in the post over the weekend where possible).
As you ordered late on a Thursday afternoon your order was not dispatched until the next working day (Monday). This is what caused the slight delay.
According to our records your order was delivered within 7 days of ordering but i appreciate you would have liked it faster.
We do everything we can to ensure that you receive the freshest cultures that will provide you with a lifetime of fermentation even if that occasionally means its not the fastest delivery process.
Atsauksmes par produktu
Michelle Holborn - Moderations
Happy Kombucha
1 year ago
We provide 80g of culture (as advertised). Most loaves require 80-150g of starter to make the loaf. You can increase and decrease the size of your culture to suit your recipe by not discarding when you feed or discarding more when you feed. This will increase the size of the starter. You do not want your everyday starter to be too large as the larger it is the more often you need to feed it and you need to use more flour whenever you feed.
If you need any assistance doing this or any assistance in general contact our customer services either by email (help@webrewkombucha.co.uk) or telephone (Mon-Thursday 9am-4.30pm) and they will be happy to help.
Loads of good quality products, am a returning customer as like the fast delivery, good package and good clear instructions. Products always arrive in great condition
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Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
