Happy Dog UK pārskati

Hi Venus,, Thank you for taking the time to leave a review, and I’m really sorry for the frustration this has caused – especially when you were already in the middle of changing your dog onto a hydrolysed diet. I’ve had a look into what happened with your order. You contacted us on the Saturday to cancel the parcel, but at that point it was already with DPD and out for delivery, so we weren’t able to stop it in time. This is why we advised you to refuse the delivery at the door so it would automatically be returned to us and refunded. From what you’ve described, it sounds like the courier has left the parcel outside rather than handing it to you directly, and it’s then gone missing. That’s not the delivery experience we expect from DPD and I completely understand why you’re unhappy. So we can get this resolved properly, please could you contact us directly with your order number and postcode? We’ll raise this with DPD as a delivery issue and discuss the next steps with you to make sure you’re not left out of pocket. Many thanks, Team Happy Dog