The reservation form UX is misleading and led me to a wrong bus terminal.. Finally missed the bus and had to take a ride with another company. Refund claim was subsequently declined by Gray Line.
Andrei
Gray Line Iceland
3 years ago
Thank you Radoslaw for taking the time in writing us about your experience. As we have explained in the email we sent you, the location of our Terminal is mentioned on the webpage you booked the ticket from as well in the confirmation email you received when booking was confirmed and also in the voucher. We make sure that our customers have all the information needed in order to locate the terminal ( Reykjavik Terminal - Skógarhlíð 10 same location as Bus Hostel) before and after booking is completed. We regret to see that you went to a different terminal but as seats were reserved according to the booking made we cannot refund you for this purchase.
The guide Elle was very rude, Very impolite,I wish I had more space to type.
Andrei
Gray Line Iceland
3 years ago
Hello Chandra! Thank you for taking the time to write us about your experience. We are deeply sorry to hear about this and we would like to hear more, therefore we invite you to write us at iceland@grayline.is with your booking reference number and more details about this case. We appreciate your support!
Ko Uladzimir Karatkevich teica par Gray Line Iceland:
Very agradable website. Great solution to choose drop-off point. Comfortable bus, friendful driver. In addition, I changed pick-up point for city- airport transfer. It was possible only some hours...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.