grandedigital.co.uk vairs nav aktīvs Feefo klients
Tiek rādīti visi 2,046 pārskati
RO
Roberta
Verificēja Feefo
3 years ago
Ko Roberta teica par grandedigital.co.uk:
Avoid!
Poor service.
Extortionate prices.
Poor customer service.
Promises of a refund (no sign) .
Received a call from a “manager” who came across as unprofessional, abrupt, & reluctant to apologise for...
Lasīt vairāk
Grande Digital
grandedigital.co.uk
3 years ago
Good morning --
We are sorry to learn of your experience after our recent visit. First and foremost we can assure you that we are not in any way shape or form "scammers" and not sure why our number is associated with anything that has come up on Google or such like, however, we will look into this.
Your review and comments will be shared with our service team immediately who will investigate further.
Kind Regards,
The Grande Digital Team
RO
Roberta
3 years ago
Still awaiting refund.
Grande Digital
grandedigital.co.uk
3 years ago
OK, so we have been in touch and the refund is being arranged.
So at least you have peace of mind now.
Regards
RO
Roberta
3 years ago
Still awaiting refund. I was told this may take up to 5 days. It’s now been 12 days.
Grande Digital
grandedigital.co.uk
3 years ago
I will contact my colleague now and get this chased up for you, apologies for the delay. Regards.
0
Dalīties
CA
carol
Verificēja Feefo
3 years ago
Ko carol teica par grandedigital.co.uk:
Friendly, efficient service.
Made a call around lunchtime and an engineer came mid afternoon and fitted a new aerial. Very friendly and efficient service with good advice. Thank you.
0
Dalīties
Uzticams klients
Verificēja Feefo
3 years ago
Good work & good value
Prompt, efficient, neat work and good value.
Grande Digital
grandedigital.co.uk
3 years ago
Good morning --
We are so pleased we were able to meet your expectations. It's really appreciated that you took the time to write a review and share your positive experience on Feefo.
On behalf of the team, thanks again - have a great day.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
GaryS
0
Dalīties
CA
carl
Verificēja Feefo
ROTHERHAM
3 years ago
Ko carl teica par grandedigital.co.uk:
Excellent Service
Excellent service and good workmanship from Paul Gibson, fast service, timing was perfect. TV working 1 hour after loosing signal
Grande Digital
grandedigital.co.uk
3 years ago
Good morning Carl --
Excellent to hear we managed to reach you in a timely manner. Your feedback will be shared with the technician who served you. Thank you on his behalf for taking the time to share you experience and writing a review.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
PaulG
0
Dalīties
JU
Justin
Verificēja Feefo
Birtley
3 years ago
Ko Justin teica par grandedigital.co.uk:
Very prompt service. Lee the engineer installing our TV aerial was a pleasant lad. Left the place nice and tidy . Very satisfied!
Grande Digital
grandedigital.co.uk
3 years ago
Good morning Justin --
Really good that we reached in a timely manner and the engineer who served your property left you satisfied after completing the work. Thank you so much for the 5 star score on Feefo, its really appreciated by the team.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
LeeN
0
Dalīties
CH
Chris
Verificēja Feefo
3 years ago
Ko Chris teica par grandedigital.co.uk:
Very expensive, but got the job done quickly
Very expensive, but got the job done quickly.
Also agreed the price with me without the VAT
Grande Digital
grandedigital.co.uk
3 years ago
Good morning Chris --
Great to hear we got the job done quickly and hopefully to your satisfaction. As for the cost, we always carry out a full survey with no obligation before any work is carried out with no call out charge. Customers always have the option to accept our quote or shop around. The price did include the VAT, it was a 20% discount that was offered on the job due to the work involved.
Have a great day and thanks for sharing your experience.
Kind Regards,
The Grande Digital Team
0
Dalīties
MA
malcom
Verificēja Feefo
Blyth
3 years ago
Ko malcom teica par grandedigital.co.uk:
Excellent service
Phoned today am and they arrived today pm, the engineer was very pleasant and he explained to me what the problem was.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Malcom --
Really good that we reached in a timely manner and the engineer who served your property was pleasant. Thank you so much for the 5 star score on Feefo, its really appreciated by the team.
Have a good weekend and thanks again.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
DavidJ
0
Dalīties
Uzticams klients
Verificēja Feefo
3 years ago
Great service, efficient, friendly and a brilliant job. Thank you
No complaints at all
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Thank you so much for the excellent feedback for the engineer who made the visit to your property. It's really appreciated you taking the time to write a review sharing your experience.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
GaryS
0
Dalīties
GL
Glenn
Verificēja Feefo
3 years ago
Ko Glenn teica par grandedigital.co.uk:
Great fast service.
Jack was spot on and the office tailored my needs to my budget which was refreshing. Would recommend.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Glenn --
We are so pleased we were able to meet your expectations after the work was completed by the engineer. It's really appreciated that you took the time to write a review.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
JackJ
0
Dalīties
Uzticams klients
Verificēja Feefo
3 years ago
Good but over-expensiv
The actual service delivered was fine but the price was well above market average which I discovered only after the job was done. Multiple websites suggest the cost of mounting a 46"+ TV on a wall...
Lasīt vairāk
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
We are pleased to hear you were happy with the service received by the engineer. As for price, we always provide a full survey followed by a no obligation quotation before any work is carried out and there was no call out charge, so the only initial expense to yourself was your time. Customers then have the option to accept or decline the quote and can shop around should they wish. Thank you for sharing your experience all the same. Have a good weekend and enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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