Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Glow-worm Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 166 pārskati

Uzticams klients

Verificēja Feefo

2 days ago

Easy to access aesthetically attractive as boilers go, fitters excellent, experienced and local.

Pirkuma datums: 06/05/2026

Emma Quearns

Verificēja Feefo

3 days ago

Ko Emma Quearns teica par Glow-worm:

See above.

Vaillant UK

Glow-worm

1 day ago

Thank you for your review and feedback, we’re sorry to hear that you rate your newly installed boiler 1 star. Please email us on reviews@glow-worm.co.uk with some information on your score so we can assist. All of our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ We apologise for any inconvenience caused. Kind regards, Glow-worm

Pirkuma datums: 07/05/2026

Uzticams klients

Verificēja Feefo

3 days ago

Website gave out wrong guarantee period of 2 years instead of advertised 7.

Pirkuma datums: 08/05/2026

Uzticams klients

Verificēja Feefo

13 days ago

Best price and compact boiler

Pirkuma datums: 22/04/2026

Uzticams klients

Verificēja Feefo

16 days ago

The engineers were courteous and they left the property in good condition having completed a good job

Vaillant UK

Glow-worm

16 days ago

Thank you for your review and for taking the time to provide us with your feedback. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Pirkuma datums: 28/04/2026

Uzticams klients

Verificēja Feefo

17 days ago

I think that it may have been 5* if it hadn't been a bank holiday weekend! I mean the phone may have been answered a bit sooner!

Vaillant UK

Glow-worm

9 days ago

Thank you for your review and for taking the time to provide us with your feedback. We apologise for the wait when you tried to get through to us. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Pirkuma datums: 03/05/2026

Sarah Wootton

Verificēja Feefo

GBR

17 days ago

Ko Sarah Wootton teica par Glow-worm:

Couldn’t fix my boiler, called it a “Beyond Economical Repair” even though the engineer thought it would be fine, left me waiting in all day. No communication from them, had to contact them to find...

Lasīt vairāk

Vaillant UK

Glow-worm

14 days ago

Thank you for your review, we’re sorry to hear about your experience. Our customer care team have fully investigated this, your boiler was deemed Beyond Economical Repair due to the cost of the repair and the amount of parts required. This decision isn't made by the engineer; it was declared Beyond Economical Repair after the engineer had visited due to the amount of parts required to fix it. We sincerely apologise that this information was not provided to you at the time and feedback has been passed onto the relevant department. We apologise for any inconvenience caused with this. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Pirkuma datums: 24/04/2026

Anthony Culverwell

Verificēja Feefo

GBR

21 days ago

Ko Anthony Culverwell teica par Glow-worm:

Because it was carried very efficiently without difficulty

Vaillant UK

Glow-worm

16 days ago

Pirkuma datums: 15/04/2026

Uzticams klients

Verificēja Feefo

22 days ago

Although my complaint has since been resolved, the customer service team are dreadful to deal with and I won't be using the service again.

Vaillant UK

Glow-worm

17 days ago

Thank you for your review, we sincerely apologise for your experience, this has been raised to the appropriate departments for internal feedback. We have been advised our customer care team have been in touch with you directly. We apologise for any inconvenience caused with this. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Pirkuma datums: 23/04/2026

Uzticams klients

Verificēja Feefo

23 days ago

Still having issues trying to register for my warranty 3 weeks later as the site does not seem to work.

Vaillant UK

Glow-worm

22 days ago

Thank you for your review, we're sorry to hear this. We have checked the system and can confirm that you have successfully registered your boiler that was installed this month for the standard guarantee. If your installer has advised they can provide an extended guarantee, please speak to your installer so they can confirm this. If you would like to discuss this further, please call us on 0330 100 3143. We apologise for any inconvenience caused with this. Kind regards, Vaillant

Pirkuma datums: 18/04/2026