Firstly, we are very sorry that your expectations were not met in this case.We strive at all times to provide the best products and services. We will contact you today to make an appointment to visit your home to discuss and investigate everything.
Secondly, we very much appreciate your honest feedback. Whilst we love to see positive feedback, we are always very eager to know when we don't deliver so that we can remedy everything and ensure that it does not happen again.
We will be in touch shortly.
Kind regards,
Charmain.