Direct debit issues,charging, not honouring agreed DD dates
Direct debit issues, charging, not honouring agreed DD dates. Trying to take two payments in my first month-this was not communicated to me when I agreed to join. Also, the dates of direct debit...
Lasīt vairāk
Daniel
Freedom Health Insurance
4 years ago
We are sorry to hear that you experienced issues with the premium payments. We have investigated the problem and we can confirm that your premiums are set up to go out on the date requested by you through a recurring card payment. The initial direct debit was cancelled, and your premiums are up-to-date. If you have any other questions or queries, please do not hesitate to contact us.
1
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Efficient and friendly
Efficient and friendly
Catalina
Freedom Health Insurance
4 years ago
It's a pleasure to hear about your positive experience with Freedom Health Insurance. Please don't hesitate to contact us if you have any questions about your policy!
0
Dalīties
AW
Alan William
Verificēja Feefo
4 years ago
Ko Alan William teica par Freedom Health Insurance:
Very prompt response to my call and a positive ‘can do’ approach to my claim. I would definitely recommend Freedom Health on the strength of this experience.
Catalina
Freedom Health Insurance
4 years ago
Hi, Alan! Thank you for this amazing review. We are so happy to hear about your experience so far! We will work hard to continue to offer the best possible service. Don't hesitate to get in touch if you need any help with your policy!
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Good service, although I have not been to an appointment yet. thank you for asking.
Catalina
Freedom Health Insurance
4 years ago
Thank you for your review! Don't hesitate to contact us in case you need any help with your policy!
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Really helpful. I felt very supported.
Catalina
Freedom Health Insurance
4 years ago
Thank you for taking the time to share this positive feedback. We are very happy to hear that you found our services helpful. Don't forget we're here if you need any help with your policy.
0
Dalīties
RD
R�diger
Verificēja Feefo
4 years ago
Ko R�diger teica par Freedom Health Insurance:
Sehr gut.
👍Sehr gute Preis Leistung
Catalina
Freedom Health Insurance
4 years ago
Thank you so much for your feedback! We are here if you need any help with your policy.
0
Dalīties
IT
Ian Thomas
Verificēja Feefo
4 years ago
Ko Ian Thomas teica par Freedom Health Insurance:
Claim not accepted as treated as inpatient on bronze policy
Daniel
Freedom Health Insurance
4 years ago
We are sorry to hear that you are unsatisfied with the outcome of your health insurance claim. Unfortunately, your Freedom Worldwide Bronze policy doesn't provide cover for the outpatient treatment you tried to claim for. You can always add additional cover to your plan at renewal to ensure future claims of this type would be covered.
1
Dalīties
JA
Janet
Verificēja Feefo
4 years ago
Ko Janet teica par Freedom Health Insurance:
Quick and honest
Catalina
Freedom Health Insurance
4 years ago
Hi, Janet. Thank you for your 5-star feedback. It's a pleasure to know you had a positive experience so far. If you have any questions about your health insurance plan, do not hesitate to contact us.
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
OK so far.
Customer service is friendly. Shame it's not available on weekends. For the Dental/Optical claims, it takes a long time to get reimbursed. Having previously had a cash plan with Simplyhealth where it...
Lasīt vairāk
Daniel
Freedom Health Insurance
4 years ago
We apologise for the delay in getting your claim reimbursed. Due to the current covid situation, we are experiencing a short delay in processing some of the claims. This should have been paid now. If you have any questions about your plan or any other claims, do not hesitate to get in touch.
1
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Bad Service
I am having a terrible time with the service. I am trying to make a claim and the runaround I am gettting is ridiculous.
Daniel
Freedom Health Insurance
4 years ago
We are sorry to hear you are unsatisfied with our service, however we believe the comment to be inaccurate and unfair. We have already been in touch privately to try to explain and resolve the situation.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.
