forward2me pārskati

Hi there, Many thanks for your feedback. We are pleased to hear that you are satisfied with the speed of our service. I have checked the details of the package you recently shipped out from our UK warehouse on 10.01.22 and it appears that, the reason why you were provided with the higher shipping costs is because the system has calculated that the chargeable weight that determined the final shipping price for your package was based on the volume/size of your package rather than the actual weight of the goods inside. Most courier services determine the cost of shipping by either the actual weight of the goods or the volumetric weight of the package (size of the package)- whichever is greater. I do believe you would have saved further costs on shipping if you had chose our combine and repack option for your package, prior to shipping, because the actual weight of your goods was 0.98 kg whereas the volumetric weight/size of the package calculated to 3.88 kg and this greater weight is what determined the final shipping price for your package with DHL. Therefore I feel that a combine and repack or reduction service of your package would have been necessary and cost effective for you as there was a sufficient amount of excess and possible unnecessary volume that could have been removed or reduced from your package to decrease the overall volumetric weight/size of your package down further. We do provide further details to assist you with making your decision about whether to repack your goods once you select the package and go through to the 'Combine and Repack' option from your inbox. I hope the information I have provided to you is useful and it helps you reconsider your current rating for our services. If you have any more questions or concerns relating to our combine and repack service or any other features from your account please do not hesitate to get back in touch with our Customer experience team via email and one of our agents will be more than happy to assist you further. Kind Regards Hayley