forward2me pārskati

Hi, Many thanks for providing us with your feedback. I'm pleased to hear that you are happy with the way your shipment was packaged and that you received the goods in good time. With regards to the increase in cost, I have taken a look at the shipments you have done with us and can see that each shipment is a different weight and size. The cost of shipping is based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only based on the actual weight of the goods if this is higher than the volumetric weight. This may be the reason why some of your shipments are more expensive than others seeing as the weights and dimensions for each parcel vary. I hope this helps explain further however if you have any other questions regarding the cost of shipping, please don't hesitate to contact our Customer Experience team at info@forward2me.com and they will be happy to assist you further. Kind regards, Tracy.

Hi, Many thanks for your review. I'm sorry to hear that you are unhappy with the price of shipping via our service. Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the best deal possible for shipping however please bear in mind that we are offering a service as well as shipping. The cost of shipping includes the use of the address, the receipt, processing, including checking that your goods have arrived with us in good condition, storing until you ship and preparation of the shipment and export documentation before dispatch. We also provide full customer support from the receipt of your package until delivery. Some larger retailers may be able to offer lower prices for shipping however they work on the basis that they are making a margin on the sale of the products and often provide shipping at cost price or sometimes at a loss. We do not sell any products therefore have to cover our costs via the shipping fee charged. Many of our customers look to use the 30 day free storage period to collate a number of orders and ship within one shipment to ensure that they obtain maximum value for shipping via our services. I hope that you will consider using our services again in the future, customers are able to obtain an estimation for shipping prior to purchase on the pricing page on our website to ensure that there are no surprises in the price charged for shipping. Please feel free to contact our Customer Experience team at any time at info@forward2me.com and we will be happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback, I'm really pleased to hear that you are overall happy with the service we offer. I take on board your comments about the need for more trackable shipping options and better rates, we do continually work with our couriers to offer better rates and hopefully we will have some more economy services available in the future. Thank you once again for your review and please feel free to contact our Customer Experience team at any time if you require any assistance with obtaining the best value for shipping. Kind regards, Tracy.