Thank you for your email , I can only apologise that when I was responding to the Feefo reviews this morning I did not see that you had booked transfers, that is why I questioned this in my reply.
This was an oversight on my side, and I am glad the TUI rep could help you obtain the return transfer information whilst you were in Majorca. I am sorry that you had issues with the "Get My Pick UP" website and I hope this will not deter you from a future trip with us
Many Thanks - Gina