- missing renewal notice (received only after several requests);
- not receiving answer to my follow-up email question;
- significant (~17%) rise in premium not explained/justified;
Vicki
Flex Insurance
4 years ago
Hi Istvan
Thank you for your feedback.
It appears we had a few different email addresses for you which might be why you didn't receive renewal terms. I can confirm we now have the email address as per your request 04/01/2022.
On renewal multiple rating factors are taken into consideration, some examples include: the individual characteristics of a plan, location, claims in the area, the rise of catastrophes nationally has also impacted our reinsurance costs.
Regards
Vicki
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Professional and helpful
Michay was very helpful. She was able to answer all my questions and talked me through my options. Professional informative and friendly. I will recommended this insurance to others
2
Dalīties
CH
Cathryn Hammond
Verificēja Feefo
4 years ago
Ko Cathryn Hammond teica par Flex Insurance:
Excellent customer service
Listened to my questions, were patient and friendly. Went the extra mile and gave reassurance where needed.
2
Dalīties
JA
James
Verificēja Feefo
4 years ago
Ko James teica par Flex Insurance:
Great service
Prompt, cheap, good value for money
3
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
I don't have a opinion at this stage as have not needed to make a claim as
I don't have a opinion as yet.
Rachelle
Flex Insurance
4 years ago
Thank you for taking the time to leave your review. We look forward to making sure your journey with us is seamless if you ever need to make a claim. Please always reach out if you have any questions. thank you, Team CHU
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Excellent product for my needs
Excellent product for my needs
Rachelle
Flex Insurance
4 years ago
We appreciate your feedback and taking the time to leave a review.
0
Dalīties
GR
Graham
Verificēja Feefo
4 years ago
Ko Graham teica par Flex Insurance:
The lady I spoke to was very very helpful and obliging.
Rachelle
Flex Insurance
4 years ago
Hi Graham, thank you for your feedback. We will pass this on to our customer service team who are always striving to give the best possible service to our customers.
0
Dalīties
LS
Lyddon De Silva
Verificēja Feefo
4 years ago
Ko Lyddon De Silva teica par Flex Insurance:
Awesome customer service!
Elissa was easy to talk to and was able to provide all the information regarding the insurance I was looking for and supplied a quote via email straight after the call had finished.
Rachelle
Flex Insurance
4 years ago
Thank you Lyddon! We will ensure Elissa receives this wonderful feedback.
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Extremely pleasant and helpful.
The personal service we received from Elissa over the phone on 2 occasions was exceptional for which we were very grateful .
Rachelle
Flex Insurance
4 years ago
We appreciate your feedback and will ensure we pass it on to the wonderful Elissa. Team Flex
0
Dalīties
JA
James
Verificēja Feefo
4 years ago
Ko James teica par Flex Insurance:
The GOAT
Wow!! This would have to be the greatest underwriting agency in the history of the universe. Well done team
Rachelle
Flex Insurance
4 years ago
Hi James,Thank you for your kind words and positive feedback. Our teams work hard to provide the highest level of service to our customers.We appreciate you taking the time to share your feedback with us and the community.
Team Flex
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
