Fine Food Specialist pārskati

Thank you for your feedback, and I’m so sorry to hear that your first experience with us was a disappointment. We completely understand how frustrating it is when a delivery is delayed—especially with fresh produce like tomatoes. We always aim to ensure products arrive in perfect condition and use extra care when packing, so it's very disappointing to hear the tomatoes arrived overripe and soft. We’ll be raising this with DPD, as no reason was provided for the delay on their end. We’d love the opportunity to make this up to you — please let us know if you'd be happy for us to offer a replacement email support@finefoodspecalist.co.uk with your order number and we'll arrange this for you.

Thank you so much for your 5-star review— we're so pleased to hear your order arrived quickly and that you were happy with the service. You're absolutely right about making the most of our next day delivery costs by placing a larger order — a great tip for other customers too. We always aim to offer flexible shipping options depending on the product type, and we’re pleased the Royal Mail 2nd Class worked well in this case. We appreciate your continued support and look forward to your future orders with us :)

Thank you so much for your lovely feedback and 5-Stars. We're delighted everything was perfect and that you were pleased with both the quality and delivery. It truly means a lot to us. Looking forward to your next orders with us :)

Thank you for getting in touch, and I’m really sorry to hear about the condition of the croissants on arrival — especially after paying for premium delivery. We completely understand how frustrating this must be. We take great care to pack and insulate our frozen products, but it sounds like the extreme heat may have impacted the shipment despite our efforts. That’s not the standard we aim for, and we’d never want a customer to receive items in an unusable condition. Please could you share, (support@finefoodspecialist.co.uk), a quick photo of the croissants as they arrived? We’d be happy to look into this further and arrange a suitable resolution, whether that’s a refund, replacement, or credit. Thank you again for bringing this to our attention — we really do appreciate your feedback, and we’re always working to improve our service, especially in challenging weather conditions.

Thank you so much for your 5-star review. We're really happy to hear you found the service speedy and efficient — that’s exactly what we aim for at Fine Food Specialist. We look forward to your next orders with us :)

Thank you so much for the wonderful feedback and 5-stars. We're thrilled to hear the chicken skins performed well — and even more pleased that the delivery met your expectations. It's great to know the packaging is being put to good use too — nothing like a bonus road trip 'esky'! We really appreciate you taking the time to share your experience, and we look forward to sending more delicious things your way soon.

Thank you so much for your lovely review and for the 5-stars! We're delighted to hear that you found the ordering process easy and that the steaks arrived right on time. It's always great to know that both our products and delivery service hit the mark. We really appreciate you taking the time to share your experience, and we look forward to your next orders soon :)

Thank you so much for the lovely feedback and 5-stars! We're so pleased you enjoyed the Wagyu and that our team was able to help — it means a lot to hear. We look forward to your next orders with us :)