Hi,
I am delighted to hear that I was able to assist you and provide a positive experience.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Excellent customer service.
Very helpful. And responsive.
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am so pleased that we were able to resolve the issue for you, in a timely manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Tech support
I was always treated with respect and kindness. I realized it wasn't an app glitch, just a feature I didn't know about. Thanks for the help!
Jenny
OvuSense
2 years ago
Thank you for taking the time to leave such a lovely review! I'm very happy to hear you had a great experience. Please do get back in touch if we can be of further assistance. We're always happy to help!
0
Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Good Customer Service
Quick to respond and helpful in troubleshooting my issues.
Kate
OvuSense
2 years ago
Thanks for taking the time to share your experience!
I am so pleased that we were able to resolve the issue for you today. If there is anything else you require assistance with, please reach out to our friendly Customer Support Team and we will be happy to help.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
MM
Mikaela Mason
Verificēja Feefo
2 years ago
Ko Mikaela Mason teica par OvuSense:
Excellent service!
Super quick replies, very friendly and extremely helpful - thank you!
Kate
OvuSense
2 years ago
Hi Mikaela,
Thanks for leaving some amazing feedback!
I am so glad that I was able to answer your query in a timely manner. If there is anything else you require support, please don't hesitate to reach out again.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
SM
Steffani McCullagh
Verificēja Feefo
2 years ago
Ko Steffani McCullagh teica par OvuSense:
Subscription issue
Emailed regarding a subscription issue and had a reply back within 3 hours and my issue was resolved. Very helpful!
Kate
OvuSense
2 years ago
Hi Steffani,
Thanks for leaving some wonderful comments!
I am so pleased that I was able to help resolve the issue regarding your subscription and get you back up and running today.
If you find that you require further support, please don't hesitate to reach out again and a member of our friendly Customer Support Team will be happy to help!
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
TA
Trudy Angliss
Verificēja Feefo
2 years ago
Ko Trudy Angliss teica par OvuSense:
Recommend
Kate was great, fast response and always puts the customer first! I highly recommend Ovusense as it’s accurate and helps confirm ovulation.
Kate
OvuSense
2 years ago
Hi Trudy,
Thanks for leaving such amazing feedback! We always appreciate customers taking the time to share their experiences.
I am so glad that I was able to reply to your query in a timely manner today. We try our best to provide a high standard of customer support; so, to hear that we are getting it right is amazing!
It's fantastic to hear that OvuSense has helped you track your cycles and confirm ovulation accurately. Clinically proven to have an ovulation detection rate of 99%, the OvuSense Advanced Fertility Monitor is the most accurate tracker on the market.
If there is ever anything else we can help you with, please don't hesitate to reach out to the Customer Support Team again and we will be happy to help!
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
RT
Reshma Trikam
Verificēja Feefo
2 years ago
Ko Reshma Trikam teica par OvuSense:
Great customer service and support
OvuSense so far has been a really pleasant experience, I have started to use it and am on day 2, customer support as been fantastic , you can ask any question even clinically the staff are well...
Lasīt vairāk
Kate
OvuSense
2 years ago
Hi Reshma,
Thank you so much for leaving a wonderful review!
I am so pleased that we were able to help and answer your questions. We really do try to provide our Users with the best knowledge and advice available, helping you to gain control of your fertility journey.
If there is anything else you require assistance with, please reach out and a friendly member of the Customer Support Team will be happy to assist.
On behalf of the Team, we welcome you to the OvuSense community and wish you the very best of luck!
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
CL
Claire
Verificēja Feefo
Washington
2 years ago
Ko Claire teica par OvuSense:
Website could use some work, customer service is outstanding though!
Kate and Macrine helped me with resubscribing. I was having a hard time figuring out how to become a returning user now that we’re TTC again. Both Kate and Macrine were very helpful and accommodating!
Kate
OvuSense
2 years ago
Hi Claire,
Thanks for taking the time to leave some lovely feedback. It's always great to hear back from our customers!
I am so glad that we were able to help you purchase your Annual Replacement Sensor and renew your subscription. Rest assured that we have noted your comments regarding the website and will be sure to take these into consideration for future improvements.
I can see that we have offered to restart your subscription once your new sensor arrives. In the meantime, if there is anything else you require support with, please don't hesitate to reach out again.
We look forward to chatting with you again soon!
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
Technical Team could be a bit faster
Kate
OvuSense
2 years ago
Thanks for taking the time to leave some feedback, we always love to hear from our Users!
I am so glad that we were able to resolve the issue regarding your data for you. We try our best to answer queries in a timely manner, providing Customer Support 7 days per week. Unfortunately, more complex queries may need to be referred to the Technical Team. It can take up to 48 hours, before receiving an update regarding technical requests.
As always, I would like to thank you for your patience and rest assured that your comments will be taken into consideration when looking for ways to improve service.
Best wishes,
Kate S.
Customer Support Advisor
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.